FAQs & Troubleshooting
Latest |
60 Results
- 111/17/2023"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 203/17/2023Open the "Scanners and Cameras" and Properties.
- 302/15/2023Configuring frequently-used scan settings on your computer.
- 402/15/2023Duplex (two-sided) scan
- 502/14/2023Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 602/14/2023Scan and save a document in PDF format for Windows (Scan to File)
- 702/14/2023Scan a document in Windows 8 and Windows 10.
- 812/13/2022How to identify your Operating System (OS).
- 911/16/2022How can I scan and save documents to the Android™ mobile devices using my Brother machine?
- 1011/07/2022My Brother machine sound level is high while scanning documents.
- 1109/21/2022Check the firmware version.
- 1209/01/2022How to launch and use the DeviceSelector to configure the scanner? (For macOS 10.14 or earlier)
- 1309/01/2022Scan and save a document in PDF format for macOS 10.14 or earlier (Scan to File)
- 1408/01/2022Replace Roller
- 1507/19/2022Replace Pad
- 1606/23/2022I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 1706/20/2022Scan documents longer than 14 inches (35.5 cm) using ControlCenter
- 1804/13/2022Uninstall the Brother Software and Drivers (Windows)
- 1904/01/2022Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 2003/24/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 2111/15/2021I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 2211/10/2021Open the Control Panel (For Windows)
- 2312/29/2020Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 2410/15/2020Install PaperPort™ 12SE onto Windows 10.
- 2510/15/2020Install Presto!® BizCard® onto Windows 10.
- 2606/02/2020Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 2712/20/2018When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 2811/08/2018Scan multiple pages into one file instead of each scan being saved as a separate file.
- 2909/19/2018When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 3003/05/2018"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 3104/07/2017I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3203/25/2016When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 3303/25/2016Download a file from the "Downloads" section and save it to Windows 8 computer.
- 3403/25/2016Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 3503/25/2016The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 3603/25/2016A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 3703/25/2016Can I print from and scan to iPhone, iPod touch and iPad?
- 3803/24/2016In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 3902/02/2016I cannot complete the Brother Software installation because it stops when a screen for connecting the cable appears (Windows).
- 4001/06/2016Windows 10 Support Information
- 4111/18/2015When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
- 4206/23/2015Paper suitable for scanning
- 4305/08/2015Changing scan settings in ControlCenter.
- 4411/27/2014I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 4509/12/2014Out of Memory
- 4609/12/2014Multifeed
- 4709/11/2014Document Jam
- 4809/11/2014Load Documents
- 4912/17/2012Can I view or edit documents on my Android™ mobile device that were scanned from my Brother machine?
- 5009/18/2012Clean the Separation Pad