FAQs & Troubleshooting
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60 Results
- 1Multifeed
- 2Document Jam
- 3Configuring frequently-used scan settings on your computer.
- 4Duplex (two-sided) scan
- 5Replace Roller
- 6How to identify your Operating System (OS).
- 7Replace Parts
- 8Replace Pad
- 9Scan documents longer than 14 inches (35.5 cm) using ControlCenter
- 10Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 11Cover is Open
- 12When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 13Load Documents
- 14When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 15In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 16Can I scan to an Android™ Smartphone?
- 17My Brother machine sound level is high while scanning documents.
- 18Scan multiple pages into one file instead of each scan being saved as a separate file.
- 19How can I scan and save documents to the Android™ mobile devices using my Brother machine?
- 20Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 21Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 22When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
- 23Scan Unable
- 24Changing scan settings in ControlCenter.
- 25Download a file from the "Downloads" section and save it to Windows 8 computer.
- 26Paper suitable for scanning
- 27Unusable Device
- 28"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 29I cannot complete the Brother Software installation because it stops when a screen for connecting the cable appears (Windows).
- 30I cannot save a file downloaded from the Brother support website (For Windows)
- 31Scan a document in Windows 8 and Windows 10.
- 32Install PaperPort™ 12SE onto Windows 10.
- 33Scan and save a document in PDF format for Windows (Scan to File)
- 34What do the LED indications mean?
- 35Service Call
- 36Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 37A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 38Can I print from and scan to iPhone, iPod touch and iPad?
- 39Out of Memory
- 40I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 41I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 42I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 43Install Presto!® BizCard® onto Windows 10.
- 44Clean the Pick-up Roller
- 45Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 46Clean the scanner
- 47Uninstall the Brother Software and Drivers (Windows)
- 48Open the Control Panel (For Windows)
- 49Can I view or edit documents on my Android™ mobile device that were scanned from my Brother machine?
- 50Open the "Scanners and Cameras" and Properties.