FAQs & Troubleshooting
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60 Results
- 1Document Jam
- 2Multifeed
- 3Configuring frequently-used scan settings on your computer.
- 4Replace Roller
- 5Duplex (two-sided) scan
- 6Replace Pad
- 7Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 8How to identify your Operating System (OS).
- 9Load Documents
- 10Can I scan to an Android™ Smartphone?
- 11Replace Parts
- 12Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 13Scan documents longer than 14 inches (35.5 cm) using ControlCenter
- 14Cover is Open
- 15I cannot save a file downloaded from the Brother support website (For Windows)
- 16The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 17How can I scan and save documents to the Android™ mobile devices using my Brother machine?
- 18Paper suitable for scanning
- 19When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
- 20"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 21Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 22Can I print from and scan to iPhone, iPod touch and iPad?
- 23Out of Memory
- 24In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 25Unusable Device
- 26When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 27My Brother machine sound level is high while scanning documents.
- 28Scan multiple pages into one file instead of each scan being saved as a separate file.
- 29Uninstall the Brother Software and Drivers (Windows)
- 30I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 31Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 32I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 33Download a file from the "Downloads" section and save it to Windows 8 computer.
- 34Scan Unable
- 35What do the LED indications mean?
- 36Scan a document in Windows 8 and Windows 10.
- 37I cannot complete the Brother Software installation because it stops when a screen for connecting the cable appears (Windows).
- 38Changing scan settings in ControlCenter.
- 39When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 40Open the "Scanners and Cameras" and Properties.
- 41Clean the Pick-up Roller
- 42Install PaperPort™ 12SE onto Windows 10.
- 43Open the Control Panel (For Windows)
- 44Clean the Separation Pad
- 45I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 46Scan and save a document in PDF format for Windows (Scan to File)
- 47"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 48Windows 10 Support Information
- 49Service Call
- 50How to launch and use the DeviceSelector to configure the scanner? (For macOS 10.14 or earlier)