FAQs & Troubleshooting
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280 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Pre-Required Procedures (Linux)
- 3I'm using Macintosh. What is the PreScan option used for?
- 4The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 5Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 6One or more of my colors are not printing (blank). What can I do?
- 7I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 8Functions supported in the Windows 7 built-in drivers
- 9How do I clear Machine Error 46?
- 10I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 11When scanning a document to be copied or faxed, the LCD shows "OUT OF MEMORY". What should I do?
- 12My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 13What driver package format is supported by my Linux distribution?
- 14Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 15Delete print jobs from the print queue.
- 16The printer status is Offline or Paused.
- 17When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 18I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 19I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 20Does NC-2200w work with Windows Vista?
- 21I am having issues with the paper feed. What can I do?
- 22When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 23My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 24Cannot print after a Windows 10 update (June 2020)
- 25The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 26How to identify your Operating System (OS).
- 27How many times will my Brother machine automatically redial a busy number?
- 28Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 29When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 30Scan multiple pages into one file instead of each scan being saved as a separate file.
- 31Scan to Email does not work with Outlook2003 or Outlook2007. What can I do? (For ControlCenter3 Users)
- 32I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 33I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 34Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 35I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 36I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 37I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 38I'm using Macintosh®. What are the settings in the Scanner window used for?
- 39Configure and use PC-FAX (CUPS) (Linux)
- 40I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 41Large characters are printed incorrectly. (Linux)
- 42Print command (cupswrapper) (Linux)
- 43The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 44Can I print from or scan to Android™ Smartphone?
- 45Can I print from and scan to iPhone, iPod touch and iPad?
- 46Scan and save a document in PDF format (Scan to File)
- 47I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 48Can I use voice mail on the same line as my Brother machine?
- 49I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 50I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
