FAQs & Troubleshooting
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287 Results
- 1Check the IP addresses of your PC and the Brother machine
- 2Pre-Required Procedures (Linux)
- 3I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 5Cannot print after a Windows 10 update (June 2020)
- 6The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 7Can I remotely access my Brother machine to listen to my voice messages and forward my faxes to another machine?
- 8Can third party ink be used to refill the ink cartridges?
- 9When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 10Download a file from the "Downloads" section and save it to Windows 10 computer.
- 11How to identify your Operating System (OS).
- 12Can I print from or scan to Android™ Smartphone?
- 13Can I print from and scan to iPhone, iPod touch and iPad?
- 14The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 15I'm using Windows 8. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the error message "This CD does not contain drivers for your computer operating system." appears.
- 16I'm using Windows 7. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the error message "This CD does not contain drivers for your computer operating system." appears.
- 17The printer status is Offline or Paused.
- 18When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 19I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 20Can I use voice mail on the same line as my Brother machine?
- 21I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 22Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 23One or more of my colors are not printing (blank). What can I do?
- 24I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 25I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 26I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 27ControlCenter3 displays a blank screen at startup (Windows)
- 28Windows 10 Support Information
- 29Check the firmware version.
- 30Open the Control Panel (For Windows)
- 31The message "xxxxxxx.xxx can't be opened because it is from an unidentified developer." appears on OS X v10.8.x. (where xxxxxxx.xxx is the file name.)
- 32The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 33The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 34Discover the MAC address of the Brother network card
- 35The edge of glossy paper is smudged.
- 36I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
- 37I cannot print from my computer via network. (For Macintosh)
- 38I cannot print from my computer via network. (For Windows)
- 39Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 40Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 41I can print but cannot scan via network. (For Macintosh)
- 42I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 43Scan multiple pages into one file instead of each scan being saved as a separate file.
- 44I'm using Mac OS X 10.5. When I install the drivers from the CD-ROM supplied with the machine, the message "The application LOGINserver quit unexpectedly" appears. What should I do?
- 45Scan to Email does not work with Outlook2002, Outlook2003 or Outlook2007. What can I do?
- 46I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 47When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 48I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 49When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 50I'm using Mac OS® X. I cannot locate my Brother machine from "Printer Setup Utility" or the web browser (Safari). Why?
