FAQs & Troubleshooting
![]() |
Popular |
281 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
- 3I cannot install Brother drivers on Debian 10 or later (Linux)
- 4The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 5Pre-Required Procedures (Linux)
- 6The printer status is Offline or Paused.
- 7When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 8I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 9Can I remotely access my Brother machine to listen to my voice messages and forward my faxes to another machine?
- 10When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 11Where is the USB port on the machine? I can't find it on the back of the unit.
- 12Scan and save a document in PDF format (Scan to File)
- 13Can I use voice mail on the same line as my Brother machine?
- 14Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 15I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 16I cannot save a file downloaded from the Brother support website (For Windows)
- 17The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 18Change the printer driver settings (Windows/macOS)
- 19How do I clear Machine Error 46?
- 20Scan multiple pages into one file instead of each scan being saved as a separate file.
- 21I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 22Can third party ink be used to refill the ink cartridges?
- 23When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 24I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 25What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 26When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 27I'm using Macintosh. What is the PreScan option used for?
- 28I cannot install the driver when using the Driver Install Tool. (Linux)
- 29My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 30Large characters are printed incorrectly. (Linux)
- 31All print jobs are aborted and nothing is printed. (Linux)
- 32How to identify your Operating System (OS).
- 33I cannot print from my computer via network. (For Macintosh)
- 34I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 35I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 36Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 37I replaced my ink cartridge but the LCD is still displaying "Near Empty".
- 38I'm using Mac OS X 10.7.x or greater. The network scanning feature does not work when using the SCAN key or the control panel of my Brother machine.
- 39Can I print using only the black ink cartridge when the Color cartridges have run out?
- 40Why does the LCD on my machine say 'INK EMPTY' when there is still Ink remaining?
- 41I'm using Mac OS® X. I cannot locate my Brother machine from "Printer Setup Utility" or the web browser (Safari). Why?
- 42Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 43When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 44I can not install/uninstall the driver when a CompactFlash®, SmartMedia®, Memory Stick®, xD-Picture Card™, Secure Digital™ card is installed into the media slot. What can I do?
- 45What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 46I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 47I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 48How do I print on an envelope?
- 49I'm using Macintosh®. What are the settings in the Scanner window used for?
- 50Why do the color ink cartridges run out of ink even though I never or rarely print in color?