FAQs & Troubleshooting
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280 Results
- 1I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 2Does NC-2200w work with Windows Vista?
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4Pre-Required Procedures (Linux)
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6The printer status is Offline or Paused.
- 7One or more of my colors are not printing (blank). What can I do?
- 8When I print, the pages are smudged with ink. What should I do?
- 9I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 10When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 11I'm using Mac OS® X. I cannot locate my Brother machine from "Printer Setup Utility" or the web browser (Safari). Why?
- 12I am having issues with the paper feed. What can I do?
- 13What driver package format is supported by my Linux distribution?
- 14The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 15The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 16The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 17When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 18Scan and save a document in PDF format (Scan to File)
- 19I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 20I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 21I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 22Which E-mail packages are compatible with ControlCenter3?
- 23Can third party ink be used to refill the ink cartridges?
- 24I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 25I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 26I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 27When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 28When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 29Open the Control Panel (For Windows)
- 30How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 31Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 32How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 33I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 34ControlCenter3 displays a blank screen at startup (Windows)
- 35I cannot save a file downloaded from the Brother support website (For Windows)
- 36Discover the MAC address of the Brother network card
- 37Send a fax without scanning the documents into memory.
- 38Can I remotely access my Brother machine to listen to my voice messages and forward my faxes to another machine?
- 39Change the printer driver settings (Windows/macOS)
- 40Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 41Functions supported in the Windows 7 built-in drivers
- 42Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 43Scan to Email does not work with Outlook2003 or Outlook2007. What can I do? (For ControlCenter3 Users)
- 44Can I print using only the black ink cartridge when the Color cartridges have run out?
- 45I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 46When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 47When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 48I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 49I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 50My Antivirus Software gives a warning message during the installation of Web BRAdmin.