FAQs & Troubleshooting
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- 1I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 2Does NC-2200w work with Windows Vista?
- 3Pre-Required Procedures (Linux)
- 4The printer status is Offline or Paused.
- 5One or more of my colors are not printing (blank). What can I do?
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 7When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 8I am having issues with the paper feed. What can I do?
- 9What driver package format is supported by my Linux distribution?
- 10Can I print from and scan to iPhone, iPod touch and iPad?
- 11When I print, the pages are smudged with ink. What should I do?
- 12The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 13Functions supported in the Windows 7 built-in drivers
- 14I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 15I'm using Mac OS® X. I cannot locate my Brother machine from "Printer Setup Utility" or the web browser (Safari). Why?
- 16When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 17The driver installation finished successfully but I cannot print. (Linux)
- 18I cannot save a file downloaded from the Brother support website (For Windows)
- 19The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 20Can I print from or scan to Android™ Smartphone?
- 21The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 22Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 23When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 24Scan and save a document in PDF format (Scan to File)
- 25I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 26Can I use voice mail on the same line as my Brother machine?
- 27I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 28I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 29Which E-mail packages are compatible with ControlCenter3?
- 30Can third party ink be used to refill the ink cartridges?
- 31When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 32I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 33Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 34I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 35I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 36I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 37When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 38Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 39Configure the Scan to Email Feature (Linux)
- 40When I print images, the quality is not good (Linux)
- 41Large characters are printed incorrectly. (Linux)
- 42How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 43I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 44Open the Control Panel (For Windows)
- 45How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 46Cannot print after a Windows 10 update (June 2020)
- 47ControlCenter3 displays a blank screen at startup (Windows)
- 48How to identify your Operating System (OS).
- 49The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 50The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)