FAQs & Troubleshooting
![]() |
Popular |

MFC-620CN
280 Results
1.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
2.
The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
3.
One or more of my colors are not printing (blank). What can I do?
4.
I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
5.
I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
6.
I'm using Macintosh. What is the PreScan option used for?
7.
When scanning a document to be copied or faxed, the LCD shows "OUT OF MEMORY". What should I do?
8.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
9.
What driver package format is supported by my Linux distribution?
10.
Delete print jobs from the print queue.
11.
Functions supported in the Windows 7 built-in drivers
12.
How do I clear Machine Error 46?
13.
Does NC-2200w work with Windows Vista?
14.
Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
15.
I am having issues with the paper feed. What can I do?
16.
When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
17.
My Antivirus Software gives a warning message during the installation of Web BRAdmin.
18.
How many times will my Brother machine automatically redial a busy number?
19.
When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
20.
Scan to Email does not work with Outlook2003 or Outlook2007. What can I do? (For ControlCenter3 Users)
21.
I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
22.
Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
23.
I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
24.
I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
25.
I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
26.
Large characters are printed incorrectly. (Linux)
27.
Print command (cupswrapper) (Linux)
28.
Pre-Required Procedures (Linux)
29.
Can I print from or scan to Android™ Smartphone?
30.
The printer status is Offline or Paused.