FAQs & Troubleshooting
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279 Results
- 1I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3What driver package format is supported by my Linux distribution?
- 4I cannot install Brother drivers on Debian 10 or later (Linux)
- 5Pre-Required Procedures (Linux)
- 6Why doesn't my Brother machine have a dial tone?
- 7I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 8Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 9When I scan a document using ControlCenter, the scanned file size is too big.
- 10I am having issues with the paper feed. What can I do?
- 11How to identify your Operating System (OS).
- 12When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 13Can third party ink be used to refill the ink cartridges?
- 14When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 15One or more of my colors are not printing (blank). What can I do?
- 16I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 17Configure the Scan to Email Feature (Linux)
- 18I can receive a fax, but cannot receive a telephone call.
- 19Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 20Delete a network scanner entry. (Linux)
- 21Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 22The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 23Scan and save a document in PDF format (Scan to File)
- 24I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 25I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 26I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 27ControlCenter3 displays a blank screen at startup (Windows)
- 28Scan to Email does not work with Outlook2002, Outlook2003 or Outlook2007. What can I do?
- 29I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 30Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 31How do I know the current network configuration?
- 32Command List of brscan. (Linux)
- 33Uninstall the scanner driver. (Linux)
- 34Cannot print after a Windows 10 update (June 2020)
- 35Check the firmware version.
- 36Delete print jobs from the print queue.
- 37The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 38Can I print from or scan to Android™ Smartphone?
- 39The edge of glossy paper is smudged.
- 40How many times will my Brother machine automatically redial a busy number?
- 41The printer status is Offline or Paused.
- 42I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 43Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 44When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 45The keys on the control panel do not respond.
- 46I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 47When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 48Vertical streaks appear in my copies.
- 49I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 50Scan using XSane or GIMP (Linux)