FAQs & Troubleshooting
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280 Results
- 51Discover the MAC address of the Brother network card
- 52The edge of glossy paper is smudged.
- 53Send a fax without scanning the documents into memory.
- 54Can I remotely access my Brother machine to listen to my voice messages and forward my faxes to another machine?
- 55Change the printer driver settings (Windows/macOS)
- 56Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 57When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 58Scan multiple pages into one file instead of each scan being saved as a separate file.
- 59Scan to Email does not work with Outlook2003 or Outlook2007. What can I do? (For ControlCenter3 Users)
- 60Can I print using only the black ink cartridge when the Color cartridges have run out?
- 61I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 62When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 63I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 64When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 65Where is the USB port on the machine? I can't find it on the back of the unit.
- 66I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 67Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 68Uninstall the drivers. (Mac OS X 10.5)
- 69How do I replace the Ink Cartridge?
- 70My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 71Black Ink is still wet after printing on Glossy Paper (For PC Printing).
- 72How do I know the current network configuration?
- 73I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 74I cannot install Brother drivers on Debian 10 or later (Linux)
- 75Configure and use PC-FAX (CUPS) (Linux)
- 76I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 77Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 78When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 79When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 80Command List of brscan. (Linux)
- 81Uninstall the scanner driver. (Linux)
- 82Configure scan settings without administrator privileges (Linux)
- 83Print command (cupswrapper) (Linux)
- 84I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 85Windows 10 Support Information
- 86Check the IP addresses of your PC and the Brother machine
- 87I can receive a fax, but cannot receive a telephone call.
- 88"How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable to Scan" )?
- 89I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 90Scan using XSane or GIMP (Linux)
- 91The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 92I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 93Paper size settings are unavailable when I print from OpenOffice (Linux)
- 94The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 95I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 96Print command (LPR) (Linux)
- 97I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 98I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 99I installed scan-key-tool, but it does not work. (Linux)
- 100Delete a network scanner entry. (Linux)