FAQs & Troubleshooting
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370 Results
- 5102/14/2023Scan a document in Windows 8 and Windows 10.
- 5202/14/2023I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 5301/13/2023I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2008, Windows Server 2008 R2, Windows Server 2012, Windows Server 2012 R2, Windows Server 2016 or Windows Server 2022.
- 5401/12/2023Can I print in monochrome if one of the color toners run out?
- 5501/06/2023Condensation
- 5612/19/2022Can I use non-Brother or third party supplies with the Brother machine?
- 5712/19/2022I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 5811/24/2022Log on as a restricted user when the Secure Function Lock feature is turned ON.
- 5911/24/2022Import a Certificate and Private Key
- 6011/15/2022Export the Certificate and Private Key
- 6110/25/2022Print Documents Securely Using SSL/TLS
- 6210/24/2022Install a Certificate on Your Brother Machine
- 6310/17/2022Send a fax using PC-FAX with LPD/LPRng (Linux)
- 6409/27/2022The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 6509/26/2022Configure Email Sending or Receiving Using Web Based Management
- 6609/26/2022When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 6709/12/2022Secure Print (Windows)
- 6809/06/2022Configure and use PC-FAX (CUPS) (Linux)
- 6909/06/2022Restrict the functions available on your Brother machine and the number of prints.
- 7009/01/2022How to launch and use the DeviceSelector to configure the scanner? (For macOS 10.14 or earlier)
- 7108/31/2022Carry out calibration to improve the color density
- 7208/30/2022I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 7308/22/2022Configure the Scan to Email Feature (Linux)
- 7408/09/2022I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 7507/28/2022Update the Driver or Firmware for your Brother machine
- 7607/26/2022Configure and use the Scan Key Tool (Linux)
- 7707/19/2022I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 7807/13/2022Print the Network Configuration Report
- 7906/30/2022Check the Node Name of the Brother machine
- 8006/23/2022I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 8106/20/2022Add my Brother machine (the printer driver) using macOS 10.12 - 10.15.
- 8206/20/2022Access Web Based Management
- 8305/09/2022My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 8404/25/2022Where can I find my Brother machine's serial number?
- 8504/20/2022Uninstall the Brother Software and Drivers (Windows)
- 8604/14/2022I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 8704/11/2022Wireless setup is requesting a WPS PIN to complete the setup
- 8804/11/2022My Brother machine could not be found over the network when I installed drivers on my computer.
- 8904/07/2022How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 9004/01/2022Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 9104/01/2022Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 9203/24/2022I cannot find some option in the Printing preferences. (For Windows)
- 9303/24/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 9403/23/2022Vertical colored streaks or bands appear on the page
- 9503/17/2022I cannot install the driver when using the Driver Install Tool. (Linux)
- 9603/10/2022Drum !
- 9712/15/2021I cannot connect my machine to a Windows 11 computer via USB.
- 9812/14/2021Print both sides of paper or a booklet automatically
- 9911/29/2021A security warning appears when accessing Web Based Management via HTTPS.
- 10011/29/2021When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.