FAQs & Troubleshooting
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MFC-L8690CDW
370 Results
31. 06/08/2023
I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
32. 06/06/2023
I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
33. 06/06/2023
I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
34. 06/01/2023
Add your Brother machine with AirPrint (macOS)
35. 06/01/2023
Delete print jobs from the print queue.
36. 04/10/2023
The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
37. 04/07/2023
The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
38. 04/07/2023
I cannot print on a wireless (Wi-Fi) network (Windows)
39. 03/31/2023
What is Brother Web Connect?
40. 03/27/2023
"Offline" appears on the Status Monitor.
41. 03/27/2023
Install the built-in drivers (For Windows 8 and Windows 10)
42. 03/27/2023
Change the printer driver settings (Windows/macOS)
43. 03/27/2023
The printer status is Offline or Paused.
44. 03/23/2023
Scan Using Nuance™ PaperPort™ 14SE or Other Windows Applications
45. 03/17/2023
I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
46. 03/17/2023
I can print but cannot scan via network. (For Windows)
47. 03/17/2023
Open the "Scanners and Cameras" and Properties.
48. 02/15/2023
How to use Driver Deployment Wizard(only available for Windows)
49. 02/15/2023
Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
50. 02/15/2023
Receive faxes on the computer for Windows (PC-FAX Receive)
51. 02/14/2023
Scan a document in Windows 8 and Windows 10.
52. 02/14/2023
I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
53. 01/13/2023
I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2008, Windows Server 2008 R2, Windows Server 2012, Windows Server 2012 R2, Windows Server 2016 or Windows Server 2022.
54. 01/12/2023
Can I print in monochrome if one of the color toners run out?
55. 01/06/2023
Condensation
56. 12/19/2022
Can I use non-Brother or third party supplies with the Brother machine?
57. 12/19/2022
I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
58. 11/24/2022
Log on as a restricted user when the Secure Function Lock feature is turned ON.
59. 11/24/2022
Import a Certificate and Private Key
60. 11/15/2022
Export the Certificate and Private Key