FAQs & Troubleshooting
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149 Results
- 1Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 2The printer status is Offline or Paused.
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4I want to change the paper tray and paper size settings from the printer driver. How can I do?
- 5"JAM: A" error appears on the LCD. What should I do?
- 6How do I install an Optional HDD(Hard Disk Drive:HD-6G/HD-EX)?
- 7"JAM: B" error appears on the LCD. What should I do?
- 8I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 9Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 10"Jam: R" error appears on the LCD. What should I do?
- 11I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 12Delete print jobs from the print queue.
- 13How to identify your Operating System (OS).
- 14Change the printer driver settings (Windows/macOS)
- 15I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 16The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 17"JAM: C" error appears on the LCD. What should I do?
- 18What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 19My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 20Functions supported in the Windows 7 built-in drivers
- 21"Jam: Y" error appears on the LCD. What should I do?
- 22The machine does not print anything.
- 23Can I use non-Brother or third party supplies with the Brother machine?
- 24How do I install the CompactFlash Card?
- 25When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 26When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 27I cannot save a file downloaded from the Brother support website (For Windows)
- 28The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 29What is a "Generic PCL Driver"?
- 30I still see the "Toner Empty" message on the LCD even after replacing the toner cartridge.
- 31Can I print using the IPP protocol on Windows XP?
- 32When trying to print from Mac OS® X the print queue is stopped.
- 33When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 34The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 35Printouts have toner specks.
- 36Cannot print after a Windows 10 update (June 2020)
- 37Can I print from or scan to Android™ Smartphone?
- 38I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 39What kind of labels and transparencies can I use?
- 40What do LCD messages on Display (Error Messages) mean?
- 41When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 42What kind of paper can I use?
- 43I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 44What is the BRAdmin Professional software used for?
- 45What is the recommended paper?
- 46How do I factory reset the print server?
- 47I cannot install Brother drivers on Debian 10 or later (Linux)
- 48The downloaded driver's name is different from my machine's name. (Linux)
- 49A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 50Can I print from and scan to iPhone, iPod touch and iPad?