FAQs & Troubleshooting
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142 Results
- 1Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 2"JAM: D" error appears on the LCD. What should I do?
- 3"JAM: A" error appears on the LCD. What should I do?
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 5"JAM: C" error appears on the LCD. What should I do?
- 6"Jam: Z" error appears on the LCD. What should I do?
- 7The printer status is Offline or Paused.
- 8"JAM: B" error appears on the LCD. What should I do?
- 9I want to change the paper tray and paper size settings from the printer driver. How can I do?
- 10My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 11Change the printer driver settings (Windows/macOS)
- 12The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 13How do I install an Optional HDD(Hard Disk Drive:HD-6G/HD-EX)?
- 14"JAM: E" error appears on the LCD. What should I do?
- 15I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 16I cannot print from Mac OS X.
- 17I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 18The machine does not print anything.
- 19Delete print jobs from the print queue.
- 20How to identify your Operating System (OS).
- 21Can I print from and scan to iPhone, iPod touch and iPad?
- 22I still see the "Toner Empty" message on the LCD even after replacing the toner cartridge.
- 23What is the BRAdmin Professional software used for?
- 24What driver package format is supported by my Linux distribution?
- 25Can I print from or scan to Android™ Smartphone?
- 26Functions supported in the Windows 7 built-in drivers
- 27What kind of paper can I use?
- 28Can I print from DOS applications?
- 29I cannot save a file downloaded from the Brother support website (For Windows)
- 30Download a file from the "Downloads" section and save it to Windows 8 computer.
- 31I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 32The paper is skewed when it's printed.
- 33When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 34I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 35Can I use non-Brother or third party supplies with the Brother machine?
- 36Can I print using the IPP protocol on Windows XP?
- 37When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 38What kind of options does this printer use?
- 39Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 40What do LCD messages on Display (Error Messages) mean?
- 41I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 42How do I install the CompactFlash Card?
- 43What can happen if the wrong paper is used in your machine.
- 44What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 45When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 46What is the recommended paper?
- 47My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 48What is the difference between the toner cartridge and the drum unit?
- 49I cannot install Brother drivers on Debian 10 or later (Linux)
- 50Cannot print after a Windows 10 update (June 2020)