FAQs & Troubleshooting
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152 Results
- 1My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 2The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 3I'm using Windows 8. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the error message "This CD does not contain drivers for your computer operating system." appears.
- 4I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 5I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 6What driver package format is supported by my Linux distribution?
- 7Change the printer driver settings (Windows/macOS)
- 8I'm using Windows 7. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the error message "This CD does not contain drivers for your computer operating system." appears.
- 9The machine does not print anything.
- 10What is a "Generic PCL Driver"?
- 11I want to change the paper tray and paper size settings from the printer driver. How can I do?
- 12Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 13I cannot install Brother drivers on Debian 10 (Linux)
- 14The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 15Can I print from or scan to Android™ Smartphone?
- 16Can I print from and scan to iPhone, iPod touch and iPad?
- 17I cannot print from my computer via network. (For Windows)
- 18"Jam: Y" error appears on the LCD. What should I do?
- 19What kind of paper should I avoid?
- 20What kind of memory can I use?
- 21"JAM: C" error appears on the LCD. What should I do?
- 22When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 23What are the expected yields of the consumables?
- 24How do I install additional memory?
- 25My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 26How to identify your Operating System (OS).
- 27The printer status is Offline or Paused.
- 28I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 29Printing takes too long.
- 30Cannot print after a Windows 10 update (June 2020)
- 31Download a file from the "Downloads" section and save it to Windows 8 computer.
- 32Windows 8.1 Support Information
- 33Install the built-in drivers (For Windows 8 or later)
- 34Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 35Functions supported in the Windows 7 built-in drivers
- 36"Jam: Z" error appears on the LCD. What should I do?
- 37How do I add the Staples?
- 38How do I clean the Paper feed roller?
- 39Paper Feed Problems
- 40How do I install an Optional HDD(Hard Disk Drive:HD-6G/HD-EX)?
- 41I cannot print from Mac OS X.
- 42When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 43The printer prints unexpectedly or it prints garbage.
- 44I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 45The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 46I still see the "Toner Empty" message on the LCD even after replacing the toner cartridge.
- 47Can I use non-Brother or third party supplies with the Brother machine?
- 48Can I print from DOS applications?
- 49"JAM: D" error appears on the LCD. What should I do?
- 50"JAM: A" error appears on the LCD. What should I do?
