FAQs & Troubleshooting
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142 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2What is the recommended paper?
- 3"JAM: B" error appears on the LCD. What should I do?
- 4Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 5What kind of envelopes should I avoid?
- 6What kind of options does this printer use?
- 7Download a file from the "Downloads" section and save it to Windows 8 computer.
- 8How do I install an Optional HDD(Hard Disk Drive:HD-6G/HD-EX)?
- 9What kind of paper can I use?
- 10I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 11I want to change the paper tray and paper size settings from the printer driver. How can I do?
- 12The printer status is Offline or Paused.
- 13The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 14How to identify your Operating System (OS).
- 15What kind of paper should I avoid?
- 16What kind of memory can I use?
- 17I still see the "Toner Empty" message on the LCD even after replacing the toner cartridge.
- 18Can I use non-Brother or third party supplies with the Brother machine?
- 19"JAM: E" error appears on the LCD. What should I do?
- 20"JAM: A" error appears on the LCD. What should I do?
- 21How do I replace the drum unit?
- 22How do I install the CompactFlash Card?
- 23My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 24Can I print from or scan to Android™ Smartphone?
- 25I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 26The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 27"Jam: Z" error appears on the LCD. What should I do?
- 28I cannot print from Mac OS X.
- 29I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 30"JAM: C" error appears on the LCD. What should I do?
- 31What can happen if the wrong paper is used in your machine.
- 32When trying to print from Mac OS® X the print queue is stopped.
- 33When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 34How do I replace the toner bottle?
- 35What driver package format is supported by my Linux distribution?
- 36Cannot print after a Windows 10 update (June 2020)
- 37I cannot save a file downloaded from the Brother support website (For Windows)
- 38Delete print jobs from the print queue.
- 39What is the Network Shared printing?
- 40I cannot print from my computer via network. (For Windows)
- 41Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 42The paper is skewed when it's printed.
- 43What kind of labels and transparencies can I use?
- 44The printer prints unexpectedly or it prints garbage.
- 45What is a "Generic PCL Driver"?
- 46Can I print from DOS applications?
- 47What are the expected yields of the consumables?
- 48What is the BRAdmin Professional software used for?
- 49I want to print using CUPS while keeping SELinux enabled. (Linux)
- 50What is the difference between the toner cartridge and the drum unit?
