FAQs & Troubleshooting
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298 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Scan and save a document in PDF format (Scan to File)
- 3I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 4How do I reset the printer settings to the default settings?
- 5Printouts have wrinkles or creases.
- 6Why doesn't the machine answer when receiving a call?
- 7Can I print from or scan to Android™ Smartphone?
- 8Color around the edge of printing is incorrect.
- 9Can I print from and scan to iPhone, iPod touch and iPad?
- 10How do I store numbers on my fax machine for easy dialing? (One-Touch, Speed Dial)
- 11My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 12White streaks or bands appears down the page.
- 13I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 14Toner smears when rubbed.
- 15Vertical black lines or streaks appear on the printout.
- 16Dirty spots are printed.
- 17Cannot print after a Windows 10 update (June 2020)
- 18I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 19When I try to dial a One Touch or Speed Dial number, my Brother machine's LCD reads "Not Registered."
- 20I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 21White lines or bands or ribbing appear across the page.
- 22I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 23Nothing is printed on the page or some colors are missing.
- 24The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 25I'm trying to scan through the Citrix Presentation Server™ 4.0. What should I note?
- 26The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
- 27I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 28Can I reduce the size of a received fax on this machine?
- 29"Paper Jam C" error appears on the LCD. What should I do?
- 30The printer status is Offline or Paused.
- 31The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 32I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 33I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 34When I try to OCR into WordPad using PaperPort® 9.0SE or Brother Control Center 2.0, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 35Why does my Brother machine make a clunking noise when powered on or printing?
- 36Lines appears across the page.
- 37I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 38When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 39I'm using Windows®. I want to change the paper tray and paper size settings. Do I change these things on the control panel, or in the driver? If I change the setting in the driver, will the control panel setting be used?
- 40How can I activate/deactivate the Toner Save Mode?
- 41The image is ghosted.
- 42The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 43How to identify your Operating System (OS).
- 44Do I need a telephone line to send and receive faxes with my Brother machine?
- 45The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 46The paper is skewed when it's printed.
- 47I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 48Scan multiple pages into one file instead of each scan being saved as a separate file.
- 49The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 50"Paper Jam B" error appears on the LCD. What should I do?