FAQs & Troubleshooting
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286 Results
- 1Printouts have wrinkles or creases.
- 2What driver package format is supported by my Linux distribution?
- 3I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 4How do I store numbers on my fax machine for easy dialing? (One-Touch, Speed Dial)
- 5Scan multiple pages into one file instead of each scan being saved as a separate file.
- 6Scan and save a document in PDF format (Scan to File)
- 7I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 8I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 9I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 10The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 11How to identify your Operating System (OS).
- 12The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 13Set up my Brother machine to forward the received faxes to another location.
- 14How do I reset the printer settings to the default settings?
- 15"JAM A1" / "JAM A2" error appears on the LCD. What should I do?
- 16What can happen if the wrong paper is used in your machine.
- 17I cannot install Brother drivers on Debian 10 or later (Linux)
- 18Can I print from or scan to Android™ Smartphone?
- 19The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 20I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 21Dirty spots are printed.
- 22Delete a network scanner entry. (Linux)
- 23Delete print jobs from the print queue.
- 24The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 25Scan to Email does not work with Outlook2002, Outlook2003 or Outlook2007. What can I do?
- 26I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 27I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 28"Document Jam" error appears on the LCD. What should I do?
- 29When scanning to OCR from Brother Control Center 2.0, the OCR application doesn't launch. I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 30"Paper Jam C" error appears on the LCD. What should I do?
- 31How do I install the Optional Lower Tray Unit?
- 32Uninstall Scan-key-tool. (Linux)
- 33I am sharing my Brother machine. I can print but cannot scan.
- 34Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 35Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 36Pre-Required Procedures (Linux)
- 37When I scan a document using ControlCenter, the scanned file size is too big.
- 38The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 39Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 40I can print but cannot scan via network. (For Windows)
- 41When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 42I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 43When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 44I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 45Scan to Email does not work with Outlook2003 or Outlook2007. What can I do? (For ControlCenter3 Users)
- 46I'm trying to scan through the Citrix Presentation Server™ 4.0. What should I note?
- 47Why do paper jams occur when feeding envelopes?
- 48Which E-mail packages are compatible with ControlCenter3?
- 49Scan a document in Mac OS X 10.6.
- 50I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?