FAQs & Troubleshooting

FAQs & Troubleshooting

Printouts have wrinkles or creases.

Please check the following points:

  • Change to a recommended type of paper, and then check that the problem is solved. To see what is the recommended paper, click here.

  • Check that the back cover is closed properly.

  • Check that the transfer roller is installed properly.

  • Check that the fusing unit is installed properly.

  • Replace the fusing unit. To see how to replace the fusing unit, click here.

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

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