FAQs & Troubleshooting
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122 Results
- 1How do I install additional memory?
- 2My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 3I cannot save a file downloaded from the Brother support website (For Windows)
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 5The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 6Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 7Functions supported in the Windows 7 built-in drivers
- 8I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 9How do I factory reset the print server?
- 10Download a file from the "Downloads" section and save it to Windows 8 computer.
- 11Change the printer driver settings (Windows/macOS)
- 12I cannot print from my computer via network. (For Macintosh)
- 13I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 14How do I perform a factory reset?
- 15What is the BRAdmin Professional software used for?
- 16How can I print envelopes?
- 17"Regi. Jam Open A-Cover" or "Fuser Jam Open A/B Cover" error appears on the LCD. What should I do?
- 18The printer status is Offline or Paused.
- 19Delete print jobs from the print queue.
- 20The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 21Can I use non-Brother or third party supplies with the Brother machine?
- 22A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 23I cannot print from my computer via network. (For Windows)
- 24The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 25What is the difference between the toner cartridge and the drum unit?
- 26How to identify your Operating System (OS).
- 27I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 28Can I print from or scan to Android™ Smartphone?
- 29What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 30Change the language displayed on my Brother machine's LCD.
- 31How do I enable/disable the printer power save mode setting?
- 32My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 33I cannot use the "Modules Update" button on Web BRAdmin.
- 34Uninstall the drivers. (Mac OS X 10.5)
- 35I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 36Can I buy any MICR toner?
- 37Cannot print after a Windows 10 update (June 2020)
- 38Windows 10 Support Information
- 39I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 40I cannot uninstall the printer driver using Printer Driver Uninstall Tool. (For Windows 7 users who use the printer driver with WSD connection only)
- 41The paper is skewed when it's printed.
- 42I updated the Web BRAdmin and cannot enable the logging function.
- 43When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 44When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 45When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 46The printer stopped receiving data half way through the print job. What should I do?
- 47What is the printable area per page?
- 48I'm using Windows®. I want to change the paper tray and paper size settings. Do I change these things on the printer front panel, or in the driver? And if I change the setting in the driver, will the printer front panel setting be used?
- 49I am using the Windows driver. How can I change or save the 2-sided(Duplex) Print setting?
- 50My machine has the Optional Tray Module installed. "Feed Jam Check Tray" error appears on the LCD. What should I do?