FAQs & Troubleshooting
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122 Results
- 1How do I load A5 paper?
- 2The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 3How do I install additional memory?
- 4How to identify your Operating System (OS).
- 5The printer status is Offline or Paused.
- 6I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 7When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 8What kind of consumables or options does this printer use?
- 9How can I print envelopes?
- 10The printed letters are slanted, positioned incorrectly.
- 11How do I clear the paper jams around the fuser unit?
- 12Windows 10 Support Information
- 13The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 14"Duplex Jam Open B-cover" error appears on the LCD. What should I do?
- 15I'm trying to feed the paper from the Paper Tray. "Feed Jam Check Tray" error appears on the LCD. What should I do?
- 16How do I replace the transfer roll cartridge?
- 17Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 18I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 19How do I replace the Print Head Cartridge?
- 20The print quality is not good when using the 2-sided(duplex) printing function.
- 21I cannot save a file downloaded from the Brother support website (For Windows)
- 22Delete print jobs from the print queue.
- 23What is the difference between the toner cartridge and the drum unit?
- 24A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 25What is the Network Shared printing?
- 26Can I print from and scan to iPhone, iPod touch and iPad?
- 27I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 28Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 29The paper is skewed when it's printed.
- 30When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 31How can I install the Web BRAdmin on Windows Server 2003?
- 32Uninstall the drivers. (Mac OS X 10.5)
- 33The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 34When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 35What can happen if the wrong paper is used in your machine.
- 36What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 37When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 38What is the life of the consumables?
- 39How do I clean the Density Sensor?
- 40I'm using Windows®. I want to change the paper tray and paper size settings. Do I change these things on the printer front panel, or in the driver? And if I change the setting in the driver, will the printer front panel setting be used?
- 41How do I change the print server password?
- 42What is the recommended paper?
- 43Can I buy any MICR toner?
- 44I am using the Windows driver. How can I change or save the 2-sided(Duplex) Print setting?
- 45My machine has the Optional Tray Module installed. "Feed Jam Check Tray" error appears on the LCD. What should I do?
- 46"Regi. Jam Open A-Cover" or "Fuser Jam Open A/B Cover" error appears on the LCD. What should I do?
- 47I'm trying to feed the paper from the Multi-purpose tray. "Feed Jam Check Tray" error appears on the LCD. What should I do?
- 48How do I replace the fuser unit?
- 49The paper is creased.
- 50Vertical blanks appear.