Updated:15/07/2025

These are the most viewed FAQs, ranked by popularity.

1. 1.The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
2. 2.My machine has the Optional Tray Module installed. "Feed Jam Check Tray" error appears on the LCD. What should I do?
3. 3.The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
4. 4.The printer status is Offline or Paused.
5. 5.The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?