FAQs & Troubleshooting
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111 Results
- 1Easy Scan to E-mail
- 2When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 3I cannot save a file downloaded from the Brother support website (For Windows)
- 4Do not insert card
- 5Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 6Replace Roller
- 7What is Brother Web Connect?
- 8Multifeed
- 9I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 10Configuring frequently-used scan settings on your computer.
- 11TWAIN or WIA errors appear when starting to scan. (Windows)
- 12Can not scan a long document.
- 13Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 14Replace Pad
- 15Document Jam
- 16Uninstall the scanner driver. (Linux)
- 17Changing scan settings in ControlCenter.
- 18Check the firmware version.
- 19Load Documents
- 20Cannot save the settings in Remote Setup or Web Based Management.
- 21No Profile set
- 22All Blank Page Skipped
- 23Cannot delete a Card Scan shortcut.
- 24Shortcuts Full
- 25Download a file from the "Downloads" section and save it to Windows 8 computer.
- 26The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 27Paper suitable for scanning
- 28Setting up the Web icon (Brother Web Connect) function.
- 29I cannot start ControlCenter.
- 30Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 31Unusable Device (Other Error)
- 32Command List of brscan. (Linux)
- 33Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 34Cannot find the Nuance serial number to install Nuance PDF Converter Professional 8.
- 35My scanned image is missing.
- 36Clean the Separation Pad
- 37Check your machine's IP Address or Node Name
- 38Reset the network settings to the factory default.
- 39I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 40I cannot install Brother drivers on Debian 10 or later (Linux)
- 41Configure the Scan to Email Feature (Linux)
- 42What driver package format is supported by my Linux distribution?
- 43Scan using XSane or GIMP (Linux)
- 44"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 45Delete a network scanner entry. (Linux)
- 46Important points for specifying the scan area (Linux)
- 47Uninstall Scan-key-tool. (Linux)
- 48Pre-Required Procedures (Linux)
- 49"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 50I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)