FAQs & Troubleshooting
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Popular |
110 Results
- 1Easy Scan to E-mail
- 2What driver package format is supported by my Linux distribution?
- 3How to identify your Operating System (OS).
- 4Can not scan a long document.
- 5When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 6Do not insert card
- 7Scan from the Brother iPrint&Scan application using Windows Phone.
- 8What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 9Load Documents
- 10How do I setup my ADS scanner to Scan to network, without getting “Sending Error” or “Submit Error” message?
- 11Replace Pad
- 12Can I print from or scan to Android™ Smartphone?
- 13I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 14I cannot save a file downloaded from the Brother support website (For Windows)
- 15The scan speed is too slow.
- 16Download a file from the "Downloads" section and save it to Windows 8 computer.
- 17Authenticate Err
- 18Unable to Scan XX
- 19Cover is Open
- 20I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 21I cannot complete the Brother Software installation because it stops when a screen for connecting the cable appears (Windows).
- 22Configuring frequently-used scan settings on your computer.
- 23When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 24Cannot install software. (Windows users only)
- 25TWAIN errors appear when starting to scan. (Macintosh)
- 26Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 27Replace Roller
- 28Document Jam
- 29Reset the network settings to the factory default.
- 30I cannot install Brother drivers on Debian 10 or later (Linux)
- 31Configure the Scan to Email Feature (Linux)
- 32"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 33I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 34Other Error (Other Error)
- 35Install PaperPort™ 12SE onto Windows 10.
- 36Changing scan settings in ControlCenter.
- 37Cannot find the Nuance serial number to install Nuance PDF Converter Professional 8.
- 38No Profile set
- 39USB Access Error
- 40Cannot Delete
- 41Cannot delete a Card Scan shortcut.
- 42USB Flash Drive is Full
- 43Registration Failed (Shortcut)
- 44Sending Error (Scan to FTP)
- 45Server Time out
- 46The LCD displays an error code when I use Web icon (Brother Web Connect).
- 47What is Brother Web Connect?
- 48Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 49Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 50Clean the Pick-up Roller
