FAQs & Troubleshooting
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110 Results
1.
Easy Scan to E-mail
2.
Card Jam
3.
Do not insert card
4.
My Brother machine doesn't feed a card for scanning.
5.
Can not scan a long document.
6.
What driver package format is supported by my Linux distribution?
7.
When I try to scan the document, the scanner application crashes. (OS X 10.11)
8.
Replace Pad
9.
I cannot install Brother drivers on Debian 10 or later (Linux)
10.
Configuring frequently-used scan settings on your computer.
11.
The Brother software cannot be installed.
12.
TWAIN errors appear when starting to scan. (Macintosh)
13.
OCR does not work.
14.
What is Brother iPrint&Scan?
15.
Can I print from and scan to iPhone, iPod touch and iPad?
16.
Changing scan settings in ControlCenter.
17.
No Profile set
18.
The document was not fed.
19.
Can I print from or scan to Android™ Smartphone?
20.
Replace Parts
21.
"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
22.
USB Flash Drive is Full
23.
Scan from the Brother iPrint&Scan application using Windows Phone.
24.
I cannot start ControlCenter.
25.
Authenticate Err
26.
Cover is Open
27.
"ControlCenter needs to be updated." - macOS 10.15 Catalina
28.
Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
29.
I cannot install the Brother printer driver (macOS 10.15 or earlier)
30.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)