FAQs & Troubleshooting
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298 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Scan and save a document in PDF format (Scan to File)
- 3White streaks or bands appears down the page.
- 4I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 5I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 6Vertical black lines or streaks appear on the printout.
- 7ControlCenter3 displays a blank screen at startup (Windows)
- 8When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 9I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 10What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 11Configure and use the Scan Key Tool (Linux)
- 12Can I print from and scan to iPhone, iPod touch and iPad?
- 13The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 14The printer status is Offline or Paused.
- 15Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 16I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 17I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 18Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 19How do I store numbers on my fax machine for easy dialing? (One-Touch, Speed Dial)
- 20Printouts are faint.
- 21Color around the edge of printing is incorrect.
- 22Windows 10 Support Information
- 23I cannot save a file downloaded from the Brother support website (For Windows)
- 24The paper is skewed when it's printed.
- 25Scan multiple pages into one file instead of each scan being saved as a separate file.
- 26I'm trying to scan through the Citrix Presentation Server™ 4.0. What should I note?
- 27When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 28After I installed Sun JavaVM, some applications will not work correctly.
- 29Printouts have wrinkles or creases.
- 30Can I print from DOS applications?
- 31What can happen if the wrong paper is used in your machine.
- 32I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 33When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 34I'm using Windows®. I want to change the paper tray and paper size settings. Do I change these things on the control panel, or in the driver? If I change the setting in the driver, will the control panel setting be used?
- 35Uninstall the drivers (Windows)
- 36My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 37What driver package format is supported by my Linux distribution?
- 38I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 39Can I print from or scan to Android™ Smartphone?
- 40What is the default user name and password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 41I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 42I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 43My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 44Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 45Lines appears across the page.
- 46How do I factory reset the print server?
- 47How can I activate/deactivate the Toner Save Mode?
- 48The image is ghosted.
- 49Nothing is printed on the page or some colors are missing.
- 50Configure and use PC-FAX (CUPS) (Linux)