FAQs & Troubleshooting
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231 Results
- 1What is Brother iPrint&Scan?
- 2I cannot print using my Brother machine on a wireless network (Windows)
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4Can I print from or scan to Android™ Smartphone?
- 5How to identify your Operating System (OS).
- 6I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 7Paper Jam
- 8Improve poor print quality.
- 9Download a file from the "Downloads" section and save it to Windows 10 computer.
- 10The printer status is Offline or Paused.
- 11Cannot Detect
- 12I cannot find some option in the Printing preferences. (For Windows)
- 13Open the Control Panel (For Windows)
- 14I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 15Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 16I cannot find the Brother printer from the print list in Google Cloud Print™.
- 17The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-xxxxxxxx) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 18"Offline" appears on the Status Monitor.
- 19Set up your Brother machine on a wireless network.
- 20I cannot print using my Brother machine on a wireless network (Mac)
- 21Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 22Delete print jobs from the print queue.
- 23Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 24I cannot find some options in the Print dialog box. (For OS X v10.7.x or greater)
- 25I still receive the error message "Paper Jam" after I removed the jammed paper.
- 26Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 27Change the printer driver settings (Windows/macOS)
- 28Unable to Print XX
- 29Load envelopes
- 30Open the "Scanners and Cameras" and Properties.
- 31Can I print from and scan to iPhone, iPod touch and iPad?
- 32I can print but cannot scan via network. (For Windows)
- 33Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 34When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 35Print or scan using Brother iPrint&Scan application.
- 36Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 37Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 38Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 39Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 40Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 41Unable to Print 7X
- 42Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 43Unable to Print 3X
- 44Locate files scanned with ControlCenter2 (For Macintosh)
- 45Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 46No Paper Fed
- 47One or more of my colors are not printing (blank).
- 48Reset the network settings to the factory default.
- 49What is the recommended paper?
- 50The scanner cover support has come off. (With Video Instructions)
