FAQs & Troubleshooting
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228 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2I cannot print using my Brother machine on a wireless network (Windows)
- 3How to identify your Operating System (OS).
- 4What is Brother iPrint&Scan?
- 5I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 6The printer status is Offline or Paused.
- 7Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 8Improve poor print quality.
- 9I still receive the error message "Paper Jam" after I removed the jammed paper.
- 10When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 11Paper Jam
- 12Change the printer driver settings (Windows/macOS)
- 13Replace Ink
- 14Can I print from and scan to iPhone, iPod touch and iPad?
- 15Windows 10 Support Information
- 16Can I print from or scan to Android™ Smartphone?
- 17Set up your Brother machine on a wireless network.
- 18Download a file from the "Downloads" section and save it to Windows 10 computer.
- 19After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 20A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 21Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 22I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 23Delete print jobs from the print queue.
- 24Printing/ Scanning with a mobile device
- 25Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 26Where is the USB port on the machine?
- 27"Offline" appears on the Status Monitor.
- 28I cannot find some option in the Printing preferences. (For Windows)
- 29Open the Control Panel (For Windows)
- 30No Ink Cartridge
- 31The scanner cover support has come off. (With Video Instructions)
- 32Load paper in the paper tray
- 33Install Starter Ink
- 34Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 35Reset the network settings to the factory default.
- 36Cannot print after a Windows 10 update (June 2020)
- 37Wireless setup is requesting a WPS PIN to complete the setup
- 38Wrong Ink Color
- 39Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 40I cannot make borderless prints.
- 41What is AirPrint?
- 42Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 43The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-xxxxxxxx) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 44Unable to Scan AX
- 45Unable to Print 5X
- 46Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 47Cannot Detect
- 48Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 49When I print photos, the color quality is not good.
- 50I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
