FAQs & Troubleshooting
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227 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2How to identify your Operating System (OS).
- 3What is Brother iPrint&Scan?
- 4I cannot print using my Brother machine on a wireless network (Windows)
- 5The printer status is Offline or Paused.
- 6Change the printer driver settings (Windows/macOS)
- 7When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 8Open the Control Panel (For Windows)
- 9Download a file from the "Downloads" section and save it to Windows 10 computer.
- 10Improve poor print quality.
- 11Can I print from and scan to iPhone, iPod touch and iPad?
- 12Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 13I still receive the error message "Paper Jam" after I removed the jammed paper.
- 14I cannot find the Brother printer from the print list in Google Cloud Print™.
- 15Ink Absorber Full
- 16Cannot Detect
- 17When I print photos, the color quality is not good.
- 18Replace Ink
- 19Uninstall the Brother Software and Drivers (Windows)
- 20I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 21Windows 10 Support Information
- 22Delete print jobs from the print queue.
- 23Unable to Print XX
- 24Where is the USB port on the machine?
- 25After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 26Check the firmware version.
- 27Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 28Install the built-in drivers (For Windows 8 or later)
- 29I cannot find some options in the Print dialog box. (For OS X v10.7.x or greater)
- 30Printing/ Scanning with a mobile device
- 31Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 32What is AirPrint?
- 33Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 34The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-xxxxxxxx) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 35Unable to Print 5X
- 36Unable to Print 3X
- 37No Paper Fed
- 38When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 39Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 40Print the Network Configuration List
- 41Wireless setup is requesting a WPS PIN to complete the setup
- 42Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 43I cannot print using my Brother machine on a wireless network (Mac)
- 44Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 45Install Starter Ink
- 46What is Google Cloud Print™? Can my Brother machine use it?
- 47Scan a document and save the scanned image to a folder on a local or network hard disk using the SCAN button on my Brother machine
- 48Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 49What is the Network Shared printing?
- 50No Ink Cartridge
