FAQs & Troubleshooting
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239 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2I still receive the error message "Paper Jam" after I removed the jammed paper.
- 3Paper Jam
- 4Improve poor print quality.
- 5The printer status is Offline or Paused.
- 6Replace Ink
- 7I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 8Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 9Cannot Detect Ink Volume
- 10I cannot print using my Brother machine on a wireless network (Windows)
- 11Install Starter Ink
- 12Unable to Print 3X
- 13Can I print from or scan to Android™ Smartphone?
- 14I cannot print using my Brother machine on a wireless network (Mac)
- 15How to identify your Operating System (OS).
- 16"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 17I cannot find some option in the Printing preferences. (For Windows)
- 18Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 19Can I print from and scan to iPhone, iPod touch and iPad?
- 20Ink Low
- 21One or more of my colors are not printing (blank).
- 22The scanner cover support has come off. (With Video Instructions)
- 23Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 24How do I know which side up my photo paper should be in the tray?
- 25I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 26I cannot save a file downloaded from the Brother support website (For Windows)
- 27Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 28Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 29Download a file from the "Downloads" section and save it to Windows 8 computer.
- 30What is Brother iPrint&Scan?
- 31The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 32Unable to Print 5X
- 33I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 34"Offline" appears on the Status Monitor.
- 35Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 36Wireless setup is requesting a WPS PIN to complete the setup
- 37Wrong Ink Color
- 38I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 39Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 40Change the printer driver settings (Windows/macOS)
- 41No Paper Fed
- 42Where is the USB port on the machine?
- 43I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 44I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 45What driver package format is supported by my Linux distribution?
- 46When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 47After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 48The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 49Locate files scanned with ControlCenter2 (For Macintosh)
- 50Unable to Print XX