FAQs & Troubleshooting
Popular |
240 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 4Improve poor print quality.
- 5What is Brother iPrint&Scan?
- 6Can I print from or scan to Android™ Smartphone?
- 7Cannot Detect
- 8The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 9Can I print from and scan to iPhone, iPod touch and iPad?
- 10The scanner cover support has come off. (With Video Instructions)
- 11Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 12Paper Jam
- 13Cannot Detect Ink Volume
- 14The printer status is Offline or Paused.
- 15Replace Ink
- 16One or more of my colors are not printing (blank).
- 17I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 18I cannot print using my Brother machine on a wireless network (Windows)
- 19When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 20Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 21Unable to Print XX
- 22Set up your Brother machine on a wireless network.
- 23Printing/ Scanning with a mobile device
- 24I still receive the error message "Paper Jam" after I removed the jammed paper.
- 25I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 26I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 27I cannot find some option in the Printing preferences. (For Windows)
- 28How to identify your Operating System (OS).
- 29After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 30Reset the network settings to the factory default.
- 31"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 32Unable to Print 3X
- 33When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 34My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 35Protect your Brother machine against unauthorised access over the network
- 36Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 37I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 38Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 39No Paper Fed
- 40I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 41I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 42Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 43Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 44Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 45When I print, the pages are smudged with ink.
- 46When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 47The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 48How do I know which side up my photo paper should be in the tray?
- 49Add your Brother machine with AirPrint (macOS)
- 50Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)