FAQs & Troubleshooting
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310 Results
- 1What is Brother iPrint&Scan?
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 4Can I print from or scan to Android™ Smartphone?
- 5Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 6Can I print from and scan to iPhone, iPod touch and iPad?
- 7I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 8Scan and save a document in PDF format (Scan to File)
- 9What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 10Wireless setup is requesting a WPS PIN to complete the setup
- 11I cannot print using my Brother machine on a wireless network (Mac)
- 12I cannot find the Address Book menu in the Fax Settings or Fax section in a Web Browser or the Remote Setup Program.
- 13When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 14Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 15Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 16I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 17Scan multiple pages into one file instead of each scan being saved as a separate file.
- 18My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 19Pre-Required Procedures (Linux)
- 20I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 21The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 22Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 23Can I use AirPrint with my Brother machine?
- 24The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 25I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 26I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 27Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 28I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 29Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 30How do I clean white or black spots on printed documents?
- 31What is Distinctive Ring and how do I program it?
- 32What is the BRAdmin Professional software used for?
- 33How do I know the current network configuration?
- 34The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 35Use the Network Connection Repair Tool (Windows)
- 36I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 37I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 38My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 39The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 40I cannot print using my Brother machine on a wireless network (Windows)
- 41Enable the Brother machine's network interface.
- 42Scan from the Brother iPrint&Scan application using Windows Phone.
- 43Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 44Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 45The Universal Printer Driver searches for the Brother devices on a single network even though my computer connects to multiple networks. (For Windows users)
- 46Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 47Configure a cover page for PC-FAX.
- 48When I scan a document using ControlCenter, the scanned file size is too big.
- 49Can I check the remaining life of my Brother machine's drum?
- 50What is the default user name and password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?