FAQs & Troubleshooting
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310 Results
- 1What is Brother iPrint&Scan?
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 4I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 5Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 6Can I print from or scan to Android™ Smartphone?
- 7Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 8When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 9Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 10I cannot print using my Brother machine on a wireless network (Mac)
- 11The printer status is Offline or Paused.
- 12When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 13When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 14Scan and save a document in PDF format (Scan to File)
- 15Wireless setup is requesting a WPS PIN to complete the setup
- 16How do I know the current network configuration?
- 17Enable the Brother machine's network interface.
- 18Can I print from and scan to iPhone, iPod touch and iPad?
- 19What is the default user name and password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 20I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 21I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 22Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 23Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 24My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 25The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 26I cannot print using my Brother machine on a wireless network (Windows)
- 27What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 28How do I factory reset the print server?
- 29What is the BRAdmin Professional software used for?
- 30Discover the MAC address of the Brother network card
- 31Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 32What is the recommended paper?
- 33I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 34Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 35Print a web page from iPrint&Scan when using an Android™ mobile device.
- 36Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 37Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 38The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 39I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 40I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 41Which E-mail packages are compatible with ControlCenter3?
- 42Why doesn't the machine answer when receiving a call?
- 43Can I confirm that the FAX was sent correctly?
- 44Pre-Required Procedures (Linux)
- 45The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 46Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 47How do I clean white or black spots on printed documents?
- 48Cannot print after a Windows 10 update (June 2020)
- 49I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 50Scan from the Brother iPrint&Scan application using Windows Phone.