FAQs & Troubleshooting
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308 Results
- 1Can I print from or scan to Android™ Smartphone?
- 2Can I print from and scan to iPhone, iPod touch and iPad?
- 3What is Brother iPrint&Scan?
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 6The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 7I cannot print using my Brother machine on a wireless network (Mac)
- 8My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 9What driver package format is supported by my Linux distribution?
- 10The printer status is Offline or Paused.
- 11Scan and save a document in PDF format (Scan to File)
- 12When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 13Protect your Brother machine against unauthorised access over the network
- 14The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 15I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 16What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 17Wireless setup is requesting a WPS PIN to complete the setup
- 18I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 19Download a file from the "Downloads" section and save it to Windows 8 computer.
- 20Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 21Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 22Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 23When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 24What is the default user name and password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 25Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 26Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 27What is the BRAdmin Professional software used for?
- 28I cannot install Brother drivers on Debian 10 or later (Linux)
- 29I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 30How do I clear the "Awaiting Redial" message?
- 31I cannot print using my Brother machine on a wireless network (Windows)
- 32Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 33The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 34I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 35Discover the MAC address of the Brother network card
- 36Change the printer driver settings (Windows/macOS)
- 37When I send a fax from the machine, an error "not register." or "not registered." is displayed.
- 38When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 39Why doesn't the machine answer when receiving a call?
- 40How do I factory reset the print server?
- 41What is the recommended paper?
- 42I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 43Cannot print after a Windows 10 update (June 2020)
- 44Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 45How do I make my faxed documents lighter or darker? (Fax Contrast)
- 46I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 47I am using Windows. When I print a document, the printed page is blank. What should I do?
- 48Is my Brother machine compatible with Windows Vista?
- 49I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 50Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?