FAQs & Troubleshooting
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311 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3Can I print from or scan to Android™ Smartphone?
- 4Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6What is Brother iPrint&Scan?
- 7Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 8The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 9How to identify your Operating System (OS).
- 10A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 11Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 12The printer status is Offline or Paused.
- 13Scan and save a document in PDF format (Scan to File)
- 14When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 15Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 16Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 17Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 18Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 19My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 20Check the firmware version.
- 21Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 22What is the default user name and password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 23When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 24The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 25Print a web page from iPrint&Scan when using an Android™ mobile device.
- 26Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 27Can I use AirPrint with my Brother machine?
- 28The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 29Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 30The paper is skewed when it's printed.
- 31Scan multiple pages into one file instead of each scan being saved as a separate file.
- 32What is the BRAdmin Professional software used for?
- 33How do I know the current network configuration?
- 34I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 35When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 36When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 37I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 38Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 39How do I clean white or black spots on printed documents?
- 40Wireless setup is requesting a WPS PIN to complete the setup
- 41I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 42I cannot print using my Brother machine on a wireless network (Mac)
- 43Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 44Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 45How do I make my copied images look sharper and more vivid? (Copy Contrast)
- 46I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 47I'm using Voice Over Internet Protocol (VoIP) and am having problems receiving faxes.
- 48How do I clear paper jams inside the drum unit and toner cartridge assembly?
- 49How do I know which receive mode to select?
- 50Can I confirm that the FAX was sent correctly?
