FAQs & Troubleshooting
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311 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3The printer status is Offline or Paused.
- 4Can I print from or scan to Android™ Smartphone?
- 5The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 6The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 7My Brother machine misfeeds paper.
- 8How to identify your Operating System (OS).
- 9Can I print from and scan to iPhone, iPod touch and iPad?
- 10I am using Windows. When I print a document, the printed page is blank. What should I do?
- 11What is the default user name and password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 12I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 13What driver package format is supported by my Linux distribution?
- 14Pre-Required Procedures (Linux)
- 15I cannot print using my Brother machine on a wireless network (Windows)
- 16What is Brother iPrint&Scan?
- 17Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 18Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 19Cancel a fax that is currently being sent from my Brother machine.
- 20Discover the MAC address of the Brother network card
- 21Scan multiple pages into one file instead of each scan being saved as a separate file.
- 22I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 23Can I use voice mail on the same line as my Brother machine?
- 24Is my Brother machine compatible with Windows Vista?
- 25What is the BRAdmin Professional software used for?
- 26Scan a document using "Scanner and Camera Wizard" in Windows XP
- 27Replace the drum unit.
- 28I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 29Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 30Set up your Brother machine on a wireless network.
- 31I cannot save a file downloaded from the Brother support website (For Windows)
- 32Scan from the Brother iPrint&Scan application using Windows Phone.
- 33Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 34Locate files scanned with ControlCenter3 (For Windows)
- 35Change the printer driver settings (Windows/macOS)
- 36How can I prevent public access to certain features on my Brother machine?
- 37I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 38How do I clean the drum unit?
- 39I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 40How do I factory reset the print server?
- 41The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 42To install the printer driver easily using a tool. (Linux)
- 43How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 44When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 45A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 46Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 47Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 48I cannot print from my computer via USB.
- 49I can print but cannot scan via network. (For Mac)
- 50Scan and save a document in PDF format (Scan to File)