FAQs & Troubleshooting
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310 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4The printer status is Offline or Paused.
- 5What is Brother iPrint&Scan?
- 6Can I print from or scan to Android™ Smartphone?
- 7When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 8Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 9I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 10When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 11I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 12My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 13Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 14I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 15The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 16When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 17Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 18Cannot print after a Windows 10 update (June 2020)
- 19I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 20Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 21Scan and save a document in PDF format (Scan to File)
- 22Can I use voice mail on the same line as my Brother machine?
- 23Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 24Can I use non-Brother or third party supplies with the Brother machine?
- 25When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 26A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 27Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 28I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 29I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 30ControlCenter3 displays a blank screen at startup (Windows)
- 31I cannot print using my Brother machine on a wireless network (Mac)
- 32I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 33I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 34When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 35What is the default user name and password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 36Is my Brother machine compatible with Windows Vista?
- 37I cannot install Brother drivers on Debian 10 or later (Linux)
- 38Pre-Required Procedures (Linux)
- 39I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 40When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 41When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 42Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 43Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 44How do I factory reset the print server?
- 45I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 46I cannot print using my Brother machine on a wireless network (Windows)
- 47Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 48Scan from the Brother iPrint&Scan application using Windows Phone.
- 49Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 50Can I set my Brother machine to forward the faxes I receive to another location?