FAQs & Troubleshooting
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308 Results
- 51I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 52Store numbers on my Brother machine for easy dialing.
- 53Install PaperPort™ 12SE / 14SE onto Windows 10.
- 54I cannot send a fax using PC-FAX (Windows 10)
- 55ControlCenter3 displays a blank screen at startup (Windows)
- 56Use the Universal Printer Driver for PCL
- 57The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 58Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 59Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 60Can I use AirPrint with my Brother machine?
- 61The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 62Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 63Change the printer driver settings (Windows/macOS)
- 64Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 65Scan multiple pages into one file instead of each scan being saved as a separate file.
- 66When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 67When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 68How do I know the current network configuration?
- 69What is Ad-hoc mode?
- 70When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 71Uninstall the drivers. (Mac OS X 10.5)
- 72Wireless setup is requesting a WPS PIN to complete the setup
- 73I get a TS error when trying to print on a wireless network.
- 74When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 75Enable the Brother machine's network interface.
- 76Protect your Brother machine against unauthorised access over the network
- 77Delete print jobs from the print queue.
- 78Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 79Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 80Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 81I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 82Configure a cover page for PC-FAX.
- 83How do I make my faxed documents lighter or darker? (Fax Contrast)
- 84I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 85Transfer faxes to the PC when my machine has a mechanical problem
- 86How do I clear paper jams inside the drum unit and toner cartridge assembly?
- 87How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 88What is a "Generic PCL Driver"?
- 89Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 90When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 91My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 92How to scan a document from a Windows application?
- 93I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 94"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 95When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 96I can receive a fax, but cannot receive a telephone call.
- 97How do I clear paper jams inside the machine?
- 98How do I clean the scanner to improve the copy or fax quality?
- 99The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 100I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
