FAQs & Troubleshooting
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154 Results
- 1Replace Toner
- 2Configure the Brother machine for a wireless network using automatic wireless mode (Wi-Fi Protected Setup™ or AOSS™)
- 3Jam Inside
- 4Replace Drum
- 5No Paper
- 6Drum !
- 7Setup a Brother machine on a wireless (Wi-Fi) network using the supplied CD-ROM with a USB cable.
- 8The printer status is Offline or Paused.
- 9The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 10What is Brother iPrint&Scan?
- 11"Offline" appears on the Status Monitor.
- 12I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 13(Video) Load A5 paper
- 14Load paper in the paper tray
- 15No Toner
- 16My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 17Can I print from or scan to Android™ Smartphone?
- 18What do the LED indications mean?
- 19(Video) Load A4/Letter paper
- 20Heater Error or Self-Diagnostic
- 21Cartridge Error
- 22I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 23Cover is Open
- 24Jam Tray
- 25I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 26(Video) Unpack your Brother machine
- 27I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 28(Video) Setup a Brother machine on a wireless (Wi-Fi) network.
- 29Reset the network settings to the factory default
- 30What is the recommended paper?
- 31My Brother machine could not be found over the network when I installed drivers on my PC.
- 32The Error LED is still on or flashing after I replace the drum unit with a new one.
- 33What is Toner Continue Mode?
- 34Print Unable or Print Unable XX
- 35Toner Low
- 36Cooling Down
- 37Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 38Can I print from and scan to iPhone, iPod touch and iPad?
- 39The machine does not automatically enter Power Off mode.
- 40How to identify your Operating System (OS).
- 41Toner Ended
- 42Drum End Soon
- 43Service Call
- 44I cannot connect my machine to the wireless network (For Windows)
- 45I cannot print using my Brother machine on a wireless network (Windows)
- 46I cannot print using my Brother machine on a wireless network (Mac)
- 47Setup a Brother machine on a wireless (Wi-Fi) network using the supplied CD-ROM without a USB cable.
- 48Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 49(Video) Set up your Brother machine
- 50Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.