FAQs & Troubleshooting
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154 Results
- 1Replace Toner
- 2Configure the Brother machine for a wireless network using automatic wireless mode (Wi-Fi Protected Setup™ or AOSS™)
- 3Jam Inside
- 4Replace Drum
- 5No Paper
- 6Setup a Brother machine on a wireless (Wi-Fi) network using the supplied CD-ROM with a USB cable.
- 7Drum !
- 8The printer status is Offline or Paused.
- 9What is Brother iPrint&Scan?
- 10The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 11"Offline" appears on the Status Monitor.
- 12No Toner
- 13(Video) Load A5 paper
- 14(Video) Load A4/Letter paper
- 15Can I print from or scan to Android™ Smartphone?
- 16I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 17What do the LED indications mean?
- 18My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 19Jam Tray
- 20I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 21Load paper in the paper tray
- 22Heater Error or Self-Diagnostic
- 23Cartridge Error
- 24Cover is Open
- 25Reset the network settings to the factory default
- 26I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 27I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 28(Video) Unpack your Brother machine
- 29(Video) Setup a Brother machine on a wireless (Wi-Fi) network.
- 30What is the recommended paper?
- 31Can I print from and scan to iPhone, iPod touch and iPad?
- 32My Brother machine could not be found over the network when I installed drivers on my PC.
- 33How to identify your Operating System (OS).
- 34Toner Low
- 35I cannot connect my machine to the wireless network (For Windows)
- 36The machine does not automatically enter Power Off mode.
- 37I cannot print using my Brother machine on a wireless network (Mac)
- 38Setup a Brother machine on a wireless (Wi-Fi) network using the supplied CD-ROM without a USB cable.
- 39(Video) Set up your Brother machine
- 40Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 41The Error LED is still on or flashing after I replace the drum unit with a new one.
- 42Print Unable or Print Unable XX
- 43Wrong Paper Type
- 44Cooling Down
- 45What is the BRAdmin Professional software used for?
- 46Download a file from the "Downloads" section and save it to Windows 8 computer.
- 47Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 48What is Toner Continue Mode?
- 49Toner Ended
- 50Service Call