FAQs & Troubleshooting
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133 Results
- 1What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 4How to identify your Operating System (OS).
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 7"PRINTING" is frozen on the display of my Brother machine. How do I clear it?
- 8Why can't I print when an ink cartridge is empty?
- 9Pre-Required Procedures (Linux)
- 10The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 11I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 12My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 13I cannot install Brother drivers on Debian 10 or later (Linux)
- 14What driver package format is supported by my Linux distribution?
- 15Can I print from or scan to Android™ Smartphone?
- 16I cannot print from my computer via USB.
- 17Change the printer driver settings (Windows/macOS)
- 18When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 19Can I confirm that the FAX was sent correctly?
- 20I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 21I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 22I cannot install the driver when using the Driver Install Tool. (Linux)
- 23Windows 10 Support Information
- 24I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 25Why doesn't the machine answer when receiving a call?
- 26When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 27I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 28Can I still receive faxes or calls when the machine is switched off?
- 29I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 30Configure and use PC-FAX (CUPS) (Linux)
- 31How do I clear a Machine Error 41, ME41 from the display?
- 32How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 33Print command (LPR) (Linux)
- 34Delete print jobs from the print queue.
- 35Open the Control Panel (For Windows)
- 36Verify if the Brother machine has a dial tone
- 37When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. (USB interface, cable)
- 38In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 39The keys on the control panel do not respond.
- 40I am experiencing problems sending a fax, what can I do?
- 41How do I replace the Ink Cartridge?
- 42When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 43I'm using Windows®. Print speed is too slow. What can I do?
- 44Cannot print after a Windows 10 update (June 2020)
- 45Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 46The driver installation finished successfully but I cannot print. (Linux)
- 47Print command (cupswrapper) (Linux)
- 48I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 49I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 50I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)