FAQs & Troubleshooting
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FAX-1820C
118 Results
1.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
2.
I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
3.
Delete print jobs from the print queue.
4.
I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
5.
Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
6.
Functions supported in the Windows 7 built-in drivers
7.
Pre-Required Procedures (Linux)
8.
The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
9.
Why doesn't the machine answer when receiving a call?
10.
I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
11.
When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
12.
When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
13.
When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
14.
Verify if the Brother machine has a dial tone
15.
I am experiencing problems sending a fax, what can I do?
16.
Uninstall the drivers (Windows)
17.
What driver package format is supported by my Linux distribution?
18.
All print jobs are aborted and nothing is printed. (Linux)
19.
The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
20.
How to identify your Operating System (OS).
21.
Can I print from and scan to iPhone, iPod touch and iPad?
22.
Change the printer driver settings (Windows/macOS)
23.
Can I print using only the black ink cartridge when the Color cartridges have run out?
24.
Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
25.
When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
26.
I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
27.
Clear the paper jam or printer jam.
28.
I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
29.
Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
30.
When I connect the Brother machine to a USB hub, it doesn't work correctly.