FAQs & Troubleshooting
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118 Results
- 51When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 52I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 53All print jobs are aborted and nothing is printed. (Linux)
- 54I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 55I am unable to print from a client PC to a printer on a print server. (Linux)
- 56I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 57I want to print using CUPS while keeping SELinux enabled. (Linux)
- 58Can I print using only the black ink cartridge when the Color cartridges have run out?
- 59Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 60How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 61When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 62What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 63I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 64Print command (LPR) (Linux)
- 65Uninstall printer drivers (Linux)
- 66Open the Control Panel (For Windows)
- 67Install the built-in drivers (For Windows 8 and Windows 10)
- 68The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 69I can receive a fax, but cannot receive a telephone call.
- 70My machine does regular cleaning cycles in the night. How can I correct this?
- 71Verify if the Brother machine has a dial tone
- 72When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 73The keys on the control panel do not respond.
- 74Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 75Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 76I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 77Do I need a telephone line to send and receive faxes with my Brother machine?
- 78I cannot print from my computer via USB.
- 79When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. (USB interface, cable)
- 80In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 81I am using Windows XP. I downloaded the WHQL certified driver for USB from the Web. How do I install it?
- 82How do I program the date and time?
- 83How can I improve poor print quality?
- 84How can I clear the "CHECK CARTRIDGE" error message?
- 85When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 86How do I replace the Ink Cartridge?
- 87How do I clear the "Awaiting Redial" message?
- 88The Brother machine does not appear in the Print Center or Printer Setup Utility. (Mac OS X 10.2 - 10.4)
- 89I cannot receive a color fax. Why?
- 90When printing a "Power Point" document with "Page Layout: 2 in 1" and the quality is set to Super Fine or Fine, part of the image is black. What can I do?
- 91Where can I get the drivers and utilities that work with Mac OS X 10.6?
- 92My machine only prints one copy of my document even though I have asked it to print two or more. (For Windows 2000/XP and Windows Vista)
- 93How do I clear a Machine Error 41, ME41 from the display?
- 94Why does my computer become unresponsive when using the USB interface to connect the Brother machine?
- 95Clear the paper jam or printer jam.
- 96Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 97I am experiencing problems sending a fax, what can I do?
- 98Where can I find the serial number for my unit?
- 99The Brother machine does not appear in the "Print & Fax" or "Print & Scan" Utility. (Mac OS X 10.5 or greater)
- 100Where is the full User's Guide? I can't find enough information in the paper manual.