FAQs & Troubleshooting
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118 Results
- 1The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 2I cannot install Brother drivers on Debian 10 or later (Linux)
- 3Pre-Required Procedures (Linux)
- 4How to identify your Operating System (OS).
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 7Functions supported in the Windows 7 built-in drivers
- 8When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 9The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 10Can I print from or scan to Android™ Smartphone?
- 11When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 12Windows 10 Support Information
- 13The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 14I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 15"PRINTING" is frozen on the display of my Brother machine. How do I clear it?
- 16I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 17When I print images, the quality is not good (Linux)
- 18To install the printer driver easily using a tool. (Linux)
- 19What driver package format is supported by my Linux distribution?
- 20I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 21I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 22Change the printer driver settings (Windows/macOS)
- 23Is my Brother machine compatible with third party print servers?
- 24I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 25I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 26Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 27Configure and use PC-FAX (CUPS) (Linux)
- 28Paper size settings are unavailable when I print from OpenOffice (Linux)
- 29My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 30The downloaded driver's name is different from my machine's name. (Linux)
- 31A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 32I cannot install the driver when using the Driver Install Tool. (Linux)
- 33My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 34The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 35Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 36All print jobs are aborted and nothing is printed. (Linux)
- 37I am unable to print from a client PC to a printer on a print server. (Linux)
- 38Delete print jobs from the print queue.
- 39The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 40I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 41Windows 7 Support Information
- 42I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 43What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 44Why doesn't the machine answer when receiving a call?
- 45What is the "Station ID" and how do I set it?
- 46I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 47When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 48When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 49Uninstall the drivers (Windows)
- 50I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.