FAQs & Troubleshooting
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127 Results
- 1When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 2Delete print jobs from the print queue.
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 6Locate files scanned with ControlCenter2 (For Macintosh)
- 7Can I print from or scan to Android™ Smartphone?
- 8Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 9Scan and save a document in PDF format (Scan to File)
- 10The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 11Scan multiple pages into one file instead of each scan being saved as a separate file.
- 12Download a file from the "Downloads" section and save it to Windows 8 computer.
- 13I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 14Which E-mail packages are compatible with ControlCenter3?
- 15I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 16Locate files scanned with ControlCenter3 (For Windows)
- 17Change the printer driver settings (Windows/macOS)
- 18The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 19I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 20When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 21When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 22How do I clean the scanner to improve the copy quality?
- 23I cannot find some option in the Printing preferences. (For Windows)
- 24The printer status is Offline or Paused.
- 25The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 26When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 27Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 28Is my Brother machine compatible with Windows Vista?
- 29How do I clean white or black spots on printed documents?
- 30Scan a document in Mac OS X 10.7.
- 31Scan a document from a Windows Vista application
- 32Uninstall the drivers (Windows)
- 33I cannot save a file downloaded from the Brother support website (For Windows)
- 34Check the firmware version.
- 35When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 36The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 37I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 38I cannot print from my computer via USB.
- 39Windows 7 Support Information
- 40Duplex Copy (1-sided to 2-sided)
- 41I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 42Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 43Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 44Scan an image and insert it in a Windows XP application
- 45Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 46Can I use non-Brother or third party supplies with the Brother machine?
- 47Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 48How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 49Install the built-in drivers (For Windows 8 and Windows 10)
- 50The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).