FAQs & Troubleshooting
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127 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 3I cannot find some option in the Printing preferences. (For Windows)
- 4The printer status is Offline or Paused.
- 5Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 6Download a file from the "Downloads" section and save it to Windows 8 computer.
- 7The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 8The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 9Locate files scanned with ControlCenter2 (For Macintosh)
- 10Can I print from or scan to Android™ Smartphone?
- 11Can I print from and scan to iPhone, iPod touch and iPad?
- 12The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 13I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 14Replace the drum unit.
- 15A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 16Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 17Change the printer driver settings (Windows/macOS)
- 18The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 19I am using Windows. When I print a document, the printed page is blank. What should I do?
- 20I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 21How do I clean the drum unit?
- 22Can I use non-Brother or third party supplies with the Brother machine?
- 23When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 24"Offline" appears on the Status Monitor.
- 25"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 26I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 27Scan a document in Windows 8 and Windows 10.
- 28Can I buy any MICR toner?
- 29I cannot install the driver when using the Driver Install Tool. (Linux)
- 30My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 31I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 32Windows 10 Support Information
- 33I cannot save a file downloaded from the Brother support website (For Windows)
- 34When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 35What is the difference between the toner cartridge and the drum unit?
- 36Can I use AirPrint with my Brother machine?
- 37How to identify your Operating System (OS).
- 38I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 39I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 40I cannot print from my computer via USB.
- 41When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 42When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 43Scan multiple pages into one file instead of each scan being saved as a separate file.
- 44Make copies using my Brother machine.
- 45Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 46I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 47Scan a document from the Windows Vista Photo Gallery
- 48Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 49My Brother machine misfeeds paper.
- 50How do I clean white or black spots on printed documents?
