FAQs & Troubleshooting
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127 Results
- 51Scan a document in Mac OS X 10.7.
- 52Scan a document in Mac OS X 10.6.
- 53How do I clear paper jams inside the machine?
- 54How do I clean the corona wire?
- 55How do I clear vertical lines or streaks that appear in the copies I made?
- 56"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 57Install the built-in drivers (For Windows 8 and Windows 10)
- 58What is the difference between the toner cartridge and the drum unit?
- 59The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 60When I print a document as a booklet from Microsoft Office 2003, a drawing object does not position correctly on the printed page. (For Windows BR-Script Printer Drivers users)
- 61The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 62Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 63I'm using Firefox® 2.0 or higher as a web browser. I clicked the "Close this window" button on the page that was opened along with the HTML manual, however the browser window does not close. What can I do?
- 64Is my Brother machine compatible with Windows Vista?
- 65How do I clean the drum unit?
- 66I'm using Windows XP/XP Professional x64 Edition. When my PC comes out of Standby or hibernate mode the message "No Device" appears and the Status Monitor is grayed out. What can I do?
- 67Which E-mail packages are compatible with ControlCenter3?
- 68Scan a document using "Scanner and Camera Wizard" in Windows XP
- 69When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 70How do I clean the scanner to improve the copy quality?
- 71Can I use non-Brother or third party supplies with the Brother machine?
- 72Can I buy any MICR toner?
- 73Open the Status Monitor
- 74Open the Control Panel (For Windows)
- 75Open the "Scanners and Cameras" and Properties.
- 76I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 77I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 78Windows 7 Support Information
- 79Duplex Copy (1-sided to 2-sided)
- 80I cannot scan via USB. (Mac OS X)
- 81Scan a document into ScanSoft™ PaperPort™ 11SE
- 82Scan a document in Windows 8 and Windows 10.
- 83How do I clear the message "MFC is Busy" or "Connect Failure"?
- 84Uninstall the drivers (Windows)
- 85I'm using Windows. What format are the attachments when a document is scanned to e-mail and is a special viewer needed?
- 86I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 87I cannot install the driver when using the Driver Install Tool. (Linux)
- 88I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 89Check the firmware version.
- 90Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 91The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 92How to identify your Operating System (OS).
- 93I cannot print from my computer via USB.
- 94"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 95I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 96How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 97Scan a document from the Windows Vista Photo Gallery
- 98Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 99Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 100Scan an image and insert it in a Windows XP application
