FAQs & Troubleshooting
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299 Results
- 1One or more of my colors are not printing (blank). What can I do?
- 2How can I print, fax, copy and scan using A3/Ledger size paper?
- 3When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 4The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 5The printer status is Offline or Paused.
- 6Replace Ink
- 7My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 8I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 9The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 10How to identify your Operating System (OS).
- 11I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 12When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 13Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 14Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 15I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 16When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 17Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 18Can I print from and scan to iPhone, iPod touch and iPad?
- 19What is Brother iPrint&Scan?
- 20I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 21I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 22I still receive the error message "Paper Jam" after I removed the jammed paper.
- 23When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 24Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 25The LCD displays an error code (number). What does it mean?
- 26Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 27When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 28Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 29How do I clear the message "Cannot Detect" from the display?
- 30Print using only the black ink cartridge when the Color cartridges have run out.
- 31When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 32I installed scan-key-tool, but it does not work. (Linux)
- 33The edge of glossy paper is smudged.
- 34I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 35Scan multiple pages into one file instead of each scan being saved as a separate file.
- 36Paper jams or ink trace (smudges) occur when feeding A3 paper.
- 37I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 38What driver package format is supported by my Linux distribution?
- 39Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 40Scan and save a document in PDF format (Scan to File)
- 41I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 42How do I load envelopes into my machine?
- 43I cannot install the printer driver or print in Windows 11.
- 44Cannot print after a Windows 10 update (June 2020)
- 45Protect your Brother machine against unauthorised access over the network
- 46Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 47Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 48Can I use AirPrint with my Brother machine?
- 49Can I print from or scan to Android™ Smartphone?
- 50The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
