FAQs & Troubleshooting
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- 1One or more of my colors are not printing (blank). What can I do?
- 2Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4What is Brother iPrint&Scan?
- 5Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 6When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 7The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 8The printer status is Offline or Paused.
- 9Scan and save a document in PDF format (Scan to File)
- 10The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 11How can I print, fax, copy and scan using A3/Ledger size paper?
- 12I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 13Load paper in the paper tray
- 14Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 15Can I print from or scan to Android™ Smartphone?
- 16Can I print from and scan to iPhone, iPod touch and iPad?
- 17My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 18Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 19Scan multiple pages into one file instead of each scan being saved as a separate file.
- 20Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 21I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 22I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 23How do I know which side up my photo paper should be in the tray?
- 24When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 25How do I load paper in paper tray#2?
- 26Change the printer driver settings (Windows/macOS)
- 27I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 28When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 29A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 30I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 31When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 32Replace Ink
- 33I cannot print using my Brother machine on a wireless network (Windows)
- 34Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 35Scan from the Brother iPrint&Scan application using Windows Phone.
- 36When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 37Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 38What driver package format is supported by my Linux distribution?
- 39Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 40I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 41Print using only the black ink cartridge when the Color cartridges have run out.
- 42How do I load envelopes into my machine?
- 43Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 44I cannot make borderless prints.
- 45How to identify your Operating System (OS).
- 46When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 47The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 48Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 49When I print, the pages are smudged with ink. What should I do?
- 50I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.