FAQs & Troubleshooting
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89 Results
- 1What is Brother iPrint&Scan?
- 2The error message "No Supported Devices Found" appears when I tap the Brother iPrint&Scan icon on my mobile device.
- 3Document Jam
- 4"Multifeed detection" or "Multifeed Detection Error"
- 5The scanner beeps every time I scan, some of its LEDs are continuously on, or the scheduled maintenance alert appears on the LCD.
- 6Configuring frequently-used scan settings on your computer.
- 7Can I print from or scan to Android™ Smartphone?
- 8I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 9Can not scan a long document.
- 10Can I print from and scan to iPhone, iPod touch and iPad?
- 11Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 12Duplex (two-sided) scan
- 13How to identify your Operating System (OS).
- 14Load Documents
- 15Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 16I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 17Replace Pick up roller
- 18Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 19When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 20What is the default password for my Brother machine?
- 21Reset the Scheduled maintenance counter
- 22The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
- 23When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
- 24Scan multiple pages into one file instead of each scan being saved as a separate file.
- 25The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 26Your Scanner Cannot Be Detected on the Network During Installation
- 27Scan Unable
- 28A gray line or margin appears on the side of the scanned document.
- 29"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 30Changing scan settings in ControlCenter.
- 31My Brother machine could not be found over the network when I installed drivers on my computer.
- 32Download a file from the "Downloads" section and save it to Windows 8 computer.
- 33Replace Reverse Roller
- 34If You Want to Check that Your Network Devices are Working Correctly
- 35What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 36Uninstall the Brother Software and Drivers (Windows)
- 37Enable or disable the Brother machine's USB interface.
- 38Enable the Brother machine's network interface.
- 39Open the "Scanners and Cameras" and Properties.
- 40Paper suitable for scanning
- 41Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 42Scan and save a document in PDF format for Windows (Scan to File)
- 43I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 44Unusable Device
- 45The "Scan to PC" LED indication is on or kind of zebra stripe appears on the machine's display when the machine is turned on.
- 46I cannot scan from Windows Server 2003, 2008/2008 R2, 2012 or 2016 although I installed the TWAIN scanner driver on my PC.
- 47Scan and save a document in PDF format for macOS 10.14 or earlier (Scan to File)
- 48Check your machine's IP Address or Node Name
- 49Clean the scanner
- 50Reset the network settings to the factory default.