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FAQs & Troubleshooting |
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Updated:28/05/2020
These are the most viewed FAQs, ranked by popularity.
- 1."Multifeed detection" or "Multifeed Detection Error"
- 2.Document Jam
- 3.The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 4."This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 5.The error message "No Supported Devices Found" appears when I tap the Brother iPrint&Scan icon on my mobile device.
Information
- Windows 10 Compatibility
If you upgrade from Windows 7 or Windows 8.1 to Windows 10, some features of the installed drivers and software may not work correctly. Please uninstall all drivers and software in Windows 7 or Windows 8.1 before upgrading to Windows 10. - Click here to find possible solutions for LED indications.
