FAQs & Troubleshooting
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112 Results
- 1TWAIN or WIA errors appear when starting to scan. (Windows)
- 2Easy Scan to E-mail
- 3Configuring frequently-used scan settings on your computer.
- 4Load Documents
- 5OCR does not work.
- 6Replace Parts
- 7Card Jam
- 8Paper suitable for scanning
- 9Authenticate Err
- 10Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 11Cover is Open
- 12Multifeed
- 13Changing scan settings in ControlCenter.
- 14How do I setup my ADS scanner to Scan to network, without getting “Sending Error” or “Submit Error” message?
- 15No Profile set
- 16The document was not fed.
- 17Rename the File
- 18The scan speed is too slow.
- 19Replace Roller
- 20Replace Pad
- 21Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 22I cannot start ControlCenter.
- 23Document Jam
- 24I cannot save a file downloaded from the Brother support website (For Windows)
- 25Check the firmware version.
- 26Cannot save the settings in Remote Setup or Web Based Management.
- 27The machine is in Sleep Mode (power save mode).
- 28USB Flash Drive is Full
- 29Sending Error (Scan to FTP)
- 30Server Time out
- 31Scan from the Brother iPrint&Scan application using Windows Phone.
- 32How to identify your Operating System (OS).
- 33What is Brother Web Connect?
- 34Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 35Unusable Device (Other Error)
- 36Uninstall the Brother Software and Drivers (Windows)
- 37"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 38When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 39My Brother machine doesn't feed a card for scanning.
- 40All Blank Page Skipped
- 41Open the Control Panel (For Windows)
- 42Printing/ Scanning with a mobile device
- 43What is Brother iPrint&Scan?
- 44Vertical lines are seen in the scanned image.
- 45Can I print from or scan to Android™ Smartphone?
- 46Can I print from and scan to iPhone, iPod touch and iPad?
- 47Check your machine's IP Address or Node Name
- 48Reset the network settings to the factory default.
- 49I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 50Configure the Scan to Email Feature (Linux)