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FAQs & Troubleshooting

These are the latest FAQs, sorted by last update date.

02/06/2020	Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
02/06/2020	I cannot install the Brother printer driver (Mac)
13/05/2020	Firewall port requirements of the Scan Key Tool (Linux)
13/05/2020	The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4)
06/04/2020	I installed scan-key-tool, but it does not work. (Linux)

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Windows 10 Compatibility
If you upgrade from Windows 7 or Windows 8.1 to Windows 10, some features of the installed drivers and software may not work correctly. Please uninstall all drivers and software in Windows 7 or Windows 8.1 before upgrading to Windows 10.
Click here to find possible solutions for common error messages.

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