FAQs & Troubleshooting
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Latest |
112 Results
- 103/03/2025What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 213/12/2024How to identify your Operating System (OS).
- 304/01/2024Easy Scan to E-mail
- 417/11/2023"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 508/11/2023How to scan a document from a Windows application?
- 615/02/2023Configuring frequently-used scan settings on your computer.
- 715/02/2023Can not scan a long document.
- 807/11/2022No Profile set
- 901/09/2022How to launch and use the DeviceSelector to configure the scanner? (For macOS 10.14 or earlier)
- 1022/08/2022Configure the Scan to Email Feature (Linux)
- 1103/08/2022How do I setup my ADS scanner to Scan to network, without getting “Sending Error” or “Submit Error” message?
- 1223/06/2022I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 1313/04/2022Uninstall the Brother Software and Drivers (Windows)
- 1401/04/2022Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 1524/03/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 1615/11/2021I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 1710/11/2021Open the Control Panel (For Windows)
- 1812/10/2021I cannot install Brother drivers on Debian 10 or later (Linux)
- 1915/10/2020Install PaperPort™ 12SE onto Windows 10.
- 2015/10/2020Install Presto!® BizCard® onto Windows 10.
- 2106/07/2020Scan using XSane or GIMP (Linux)
- 2206/07/2020Important points for specifying the scan area (Linux)
- 2306/07/2020What driver package format is supported by my Linux distribution?
- 2402/06/2020Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 2506/04/2020Delete a network scanner entry. (Linux)
- 2630/10/2019Scan from the Brother iPrint&Scan application using Windows Phone.
- 2729/10/2019Pre-Required Procedures (Linux)
- 2821/03/2019Printing/ Scanning with a mobile device
- 2921/03/2019Check your machine's IP Address or Node Name
- 3007/03/2019What is Brother iPrint&Scan?
- 3129/01/2019Command List of brscan. (Linux)
- 3229/01/2019Uninstall the scanner driver. (Linux)
- 3329/01/2019Uninstall Scan-key-tool. (Linux)
- 3420/12/2018When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 3519/09/2018When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 3605/03/2018"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 3708/09/2017Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 3807/04/2017I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3908/09/2016Setting up the Web icon (Brother Web Connect) function.
- 4015/07/2016Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 4113/06/2016Other Error (Other Error)
- 4228/04/2016What is Brother Web Connect?
- 4325/03/2016When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 4425/03/2016Download a file from the "Downloads" section and save it to Windows 8 computer.
- 4525/03/2016Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 4625/03/2016The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 4725/03/2016A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 4825/03/2016Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 4925/03/2016Can I print from or scan to Android™ Smartphone?
- 5002/02/2016I cannot complete the Brother Software installation because it stops when a screen for connecting the cable appears (Windows).