FAQs & Troubleshooting
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327 Results
- 51Correct the Paper Feed to Clear Vertical Lines
- 52Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 53When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 54I cannot print using my Brother machine on a wireless network (Mac)
- 55Forward Incoming Faxes to Another Machine
- 56Scan from the Brother iPrint&Scan application using Windows Phone.
- 57What is Brother iPrint&Scan?
- 58The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 59Set up your Brother machine on a wireless network.
- 60What driver package format is supported by my Linux distribution?
- 61Wireless setup is requesting a WPS PIN to complete the setup
- 62"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 63Load Documents in the Automatic Document Feeder (ADF)
- 64I cannot save a file downloaded from the Brother support website (For Windows)
- 65A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 66I cannot make borderless prints.
- 67Transfer faxes to the PC when my machine has a mechanical issue.
- 68Combine multiple scanned documents into a single file with PaperPort™
- 69Ink Absorber Pad Full or InkBox Full or Ink Absorber Full
- 70Unable to Print XX
- 71Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 72The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 73What is the default password for my Brother machine?
- 74Add your Brother machine with AirPrint (macOS)
- 75I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 76I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 77About Envelopes
- 78Load Envelopes in Paper Tray #1
- 79Install the starter ink cartridges
- 80Download a file from the "Downloads" section and save it to Windows 8 computer.
- 81Reduce Printing Noise
- 82Load Photo Paper in Paper Tray #1
- 83I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 84Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 85Cover is Open
- 86When choosing grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 87Paper is Jammed in the Back of the Machine
- 88The message "ERROR" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 89Remove Paper Scraps
- 90I cannot find some options in the Print dialog box (macOS 11 or later)
- 91Change Memory Receive Options
- 92Printing/ Scanning with a mobile device
- 93What is AirPrint?
- 94Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 95Unable to Scan / Scan Unable
- 96Discover the MAC address of the Brother network card
- 97Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 98The edge of glossy paper is smudged.
- 99One or more of my colors are not printing (blank).
- 100Store Incoming Faxes in the Machine's Memory