FAQs & Troubleshooting
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205 Results
- 1What is the default User ID and Password for BRAdmin Light or Professional?
- 2How do I connect the printer to my mobile device via Bluetooth®?
- 3Where can I download the latest P-touch Editor for Mac?
- 4How do I install/change the label roll?
- 5I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 6How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 7What iOS mobile application can I use?
- 8How do I transfer label or slip templates?
- 9I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 10Wi-Fi® lamp is lit in green but the printer cannot communicate with other devices via a wireless LAN.
- 11When printing with AirPrint, the roll size loaded into the printer does not match the size displayed in the paper size selection screen.
- 12How to print a label using AirPrint (For Mac)
- 13Printing is not possible. (USB connection)
- 14I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 15I get an error message while trying to print: "Communication Error Cannot Communicate with the Device". (iPrint&Label)
- 16When I try to print a label, it comes out blank. (for macOS10.15 or earlier )
- 17How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 18How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 19How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 20Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 21How can I print wirelessly after installing the printer driver? (for macOS 10.15 or earlier)
- 22Installing the software
- 23How can I connect my printer wirelessly?
- 24Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 25How do I transfer label templates with P-touch Transfer Express?
- 26How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 27How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 28When I try to print via Bluetooth on Windows 7 after installing the printer driver, the following error message appears: "Device driver software was not successfully installed".
- 29What Android™ mobile application can I use?
- 30Printing is not possible. (P-touch Editor5.3 for Mac)
- 31My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 32How do I connect the printer to my computer using both the Infrastructure mode and the Wireless Direct mode?
- 33Where can I find my Brother printer's serial number?
- 34"No barcodes were detected in the document" is displayed on the computer screen when printing a barcode using the Crop Print function.
- 35I cannot save a file downloaded from the Brother support website (For Windows)
- 36Using the Printer Setting Tool (for Mac)
- 37How do I connect the printer to my computer via Wi-Fi® using an access point?
- 38How can I make a wide label by using the split printing function (printing a large layout dividedly on multiple labels)? (P-touch Editor 5.x for Windows)
- 39Where can I download Brother iPrint&Label? (iPrint&Label)
- 40How do I print labels with higher quality? (P-touch Editor 5.x for Windows)
- 41What is the maximum printable width?
- 42(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 43What is "Tree" icon shown in some layout styles for? (P-touch Address Book)
- 44How can I print multiple copies of a label? (P-touch Editor 5.x for Windows)
- 45(Video) How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 46How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 47Creating an Address Label using the Add-In function with Microsoft Outlook (P-touch Editor 5.x for Windows)
- 48How do I create a Banner Label using DK-22205 or similar? (P-touch Editor 5.x for Windows)
- 49My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 50The power button does not light up.