FAQs & Troubleshooting
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208 Results
- 1How do I connect the printer to my mobile device via Bluetooth®?
- 2What is the default User ID and Password for BRAdmin Light or Professional?
- 3Installing the software
- 4How to print a label using AirPrint (For Mac)
- 5What iOS mobile application can I use?
- 6What Android™ mobile application can I use?
- 7Australia Post Label Setup
- 8Where can I download the latest P-touch Editor for Mac?
- 9How do I install/change the label roll?
- 10I cannot connect my printer and print via Bluetooth® on macOS 12.
- 11My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 12I cannot print and my printer is identified as an unknown device.
- 13I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 14How can I connect my printer wirelessly?
- 15When printing with AirPrint, the roll size loaded into the printer does not match the size displayed in the paper size selection screen.
- 16How do I connect the printer to my computer via Wi-Fi® using an access point?
- 17The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 18I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 19I cannot connect my printer to the wireless network with WPS when using WPA3.
- 20I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 21Printing is not possible. (USB connection)
- 22How do I connect my printer to the computer via Wi-Fi® using an access point? (Windows 11 24H2)
- 23I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 24(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 25How do I connect my computer to the printer using the Wireless Direct mode?
- 26How do I switch to and use the mass storage mode?
- 27What do the indicator lights mean?
- 28How to identify your Operating System (OS) for Windows or Mac
- 29(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 30I cannot find my Brother printer in Mopria™ Print Service (MPS) or Brother Print Service Plugin app after updating the app. (Android™)
- 31Where can I find my Brother printer's serial number?
- 32Wireless setup: Connect your printer to your computer.
- 33How to uninstall P-touch Editor (P-touch Editor 5.x for Windows)
- 34How do I transfer label templates to the printer via network? (BRAdmin Professional)
- 35Can I directly operate my printer from a self-developed application software and print a label?
- 36How do I uninstall the printer driver?
- 37Printing is not possible. (P-touch Editor5.3 for Mac)
- 38Cannot insert data from a database into a barcode. (P-touch Editor 5.2 or later for Mac)
- 39Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 40Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 41I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 42Adding a custom media size for continuous tape / roll (Linux®)
- 43The barcode on a printed PDF file cannot be read.
- 44How do I connect the printer to my computer using both the Infrastructure mode and the Wireless Direct mode?
- 45How do I connect the printer to my computer via wired LAN (Ethernet)? (for Mac)
- 46(Video) Small characters or thin lines are printed faintly.
- 47How do I print labels distributed to multiple printers?
- 48Wi-Fi® lamp is lit in green but the printer cannot communicate with other devices via a wireless LAN.
- 49How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 50How to use Excel data to print labels (P-touch Editor 5.x for Windows)
