FAQs & Troubleshooting
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192 Results
- 51Wi-Fi® lamp is lit in green but the printer cannot communicate with other devices via a wireless LAN.
- 52How do I uninstall the printer driver?
- 53How to identify your Operating System (OS) for Windows or Mac
- 54(Video) I get an error saying "The roll of labels or tape inside the machine does not match the one selected in the application."
- 55How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 56How do I print labels with higher quality? (P-touch Editor 5.x for Windows)
- 57What do the indicator lights mean?
- 58I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 59Is it possible to connect more than one Brother machine to my computer? (Linux®)
- 60Where can I find my Brother printer's serial number?
- 61Wireless setup: Connect your printer to your computer.
- 62How to open the Devices and Printers window
- 63How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 64Poor print quality when printing on narrow labels. (iPrint&Label)
- 65Are all DK labels and tapes compatible with iPrint&Label? (iPrint&Label)
- 66Can I use iPrint&Label with another company's printers? (iPrint&Label)
- 67Can I use the app with my iPad? (iPrint&Label)
- 68When I print many continuous labels, part of the label data is printed twice.
- 69The paper settings specified from the server computer are not reflected on the client computer.
- 70How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 71When I try to print a label, it comes out blank. (for macOS10.15 or earlier )
- 72How can I reset the printer?
- 73Printing is not possible. (P-touch Editor5.3 for Mac)
- 74Printing is not possible. (USB connection)
- 75The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 76How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 77Creating an Address Label using the Add-In function with Microsoft Outlook (P-touch Editor 5.x for Windows)
- 78How do I create a Banner Label using DK-22205 or similar? (P-touch Editor 5.x for Windows)
- 79The power button does not light up.
- 80(Video) Printed barcodes cannot be read.
- 81A security warning appears when accessing Web Based Management via HTTPS.
- 82What kind of paper can I use for Print Service Plugin?
- 83I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 84Installing a CA certificate
- 85How to install Brother software on a computer not connected to the Internet
- 86The barcode on a printed PDF file cannot be read.
- 87When I load a die-cut DK roll in my printer and turn it on, it does not feed any labels.
- 88Can I create a label with time&date? (iPrint&Label)
- 89What is the compatible barcode protocol? (iPrint&Label)
- 90How can I create a barcode label? (iPrint&Label)
- 91Can I change the barcode protocol inside the templates? (iPrint&Label)
- 92Using the Communication settings (for Windows)
- 93How do I print labels distributed to multiple printers?
- 94Using the Printer Setting Tool (for Windows)
- 95How to identify the printer's firmware version
- 96Why are there a greater number of label templates when a device is on-line versus off-line? (iPrint&Label)
- 97I cannot find the Brother machine on my wireless network connection. (iPrint&Label)
- 98Which label printers are compatible with iPrint&Label? (iPrint&Label)
- 99I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 100The [Transfer] button does not appear in P-touch Transfer Manager. (The [Save Transfer File] button remains displayed)