FAQs & Troubleshooting
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165 Results
- 1The printer does not enter the sleep mode when it is connected via a wireless LAN.
- 2How do I transfer label or slip templates?
- 3What methods can I use to configure wireless settings?
- 4The WLAN icon appears on the LCD, but the printer cannot communicate with other devices via a wireless LAN.
- 5Use Remote Update to download files to your printer from an FTP server
- 6How do I reset Wi-Fi® setting?
- 7My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 8My computer/mobile device shows two Bluetooth® printers and after pairing my printer I cannot print and get a communication error.
- 9This printer is not detected when establishing a Bluetooth® connection.
- 10How do I connect the printer to my computer using both the Infrastructure mode and the Wireless Direct mode?
- 11Where can I find the printer's network settings, such as IP address?
- 12How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 13How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 14The machine cannot print over the network. / The machine is not found on the network even after successful installation.
- 15Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 16The paper settings specified from the server computer are not reflected on the client computer.
- 17How do I transfer label templates with P-touch Transfer Express?
- 18Printing is not possible. (USB connection)
- 19I can no longer print from my computer via Bluetooth® even though I was able to print previously.
- 20I cannot connect my printer to a Windows 11 computer via USB.
- 21The LED indicator or the LCD is not lit.
- 22What iOS mobile application can I use?
- 23What Android™ mobile application can I use?
- 24How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 25Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 26How do I connect the printer and my mobile device via Bluetooth®?
- 27I cannot print after updating the firmware or font data.
- 28I cannot connect my machine to the wireless network.
- 29My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 30How do I connect the printer to my computer via Wi-Fi® using an access point?
- 31When I install my label printer’s driver, the computer’s CPU usage is 100% (Windows Server)
- 32When I try to print via Bluetooth on Windows 7 after installing the printer driver, the following error message appears: "Device driver software was not successfully installed".
- 33I cannot save a file downloaded from the Brother support website (For Windows)
- 34P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 35How do I clean my machine?
- 36Will my printer automatically turn itself off?
- 37How do I connect my computer to the printer using the Wireless Direct mode?
- 38Find the Wireless Security Information (e.g., SSID, Network key, etc.) for Windows
- 39The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 40How do I uninstall the printer driver?
- 41How to delete the registry information and files related to the printer driver
- 42How to connect to an AC power outlet (Optional)
- 43The print quality is poor.
- 44How do I insert/change the paper or label roll?
- 45How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 46I cannot print labels when the Active Docking Station / Charging Cradle is connected.
- 47Where can I find my Brother printer's serial number?
- 48I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 49What is the JPEG printing and how can I use it?
- 50How do I switch to and use the mass storage mode?