FAQs & Troubleshooting
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297 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 3I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 4What driver package format is supported by my Linux distribution?
- 5Scan and save a document in PDF format (Scan to File)
- 6The printer status is Offline or Paused.
- 7I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 8I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 9How do I load paper?
- 10I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 11Change the printer driver settings (Windows/macOS)
- 12I cannot print using my Brother machine on a wireless network (Windows)
- 13How to identify your Operating System (OS).
- 14Can I print from or scan to Android™ Smartphone?
- 15Can I use voice mail on the same line as my Brother machine?
- 16One or more of my colors are not printing (blank). What can I do?
- 17The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 18I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 19When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 20How do I know which side up my photo paper should be in the tray?
- 21I cannot install Brother drivers on Debian 10 or later (Linux)
- 22Protect your Brother machine against unauthorised access over the network
- 23Can I print from and scan to iPhone, iPod touch and iPad?
- 24How do I clear Machine Error 46?
- 25When I print, the pages are smudged with ink. What should I do?
- 26I cannot print using my Brother machine on a wireless network (Mac)
- 27ControlCenter3 displays a blank screen at startup (Windows)
- 28Delete print jobs from the print queue.
- 29How do I clear the message "PAPER JAM" from the display?
- 30My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 31Wireless setup is requesting a WPS PIN to complete the setup
- 32Cannot print after a Windows 10 update (June 2020)
- 33I cannot save a file downloaded from the Brother support website (For Windows)
- 34My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 35Why can't I print when an ink cartridge is empty?
- 36I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 37Configure a cover page for PC-FAX.
- 38Can I print a report that will show all of my Speed Dial and Group numbers?
- 39Can I print using only the black ink cartridge when the Color cartridges have run out?
- 40Improve the quality of the images from my Brother machine's PhotoCapture Center.
- 41How many times will my Brother machine automatically redial a number?
- 42Where can I find my Brother machine's serial number?
- 43What is the BRAdmin Professional software used for?
- 44Pre-Required Procedures (Linux)
- 45Set up an outgoing message for Fax/Tel Mode.
- 46When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 47Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 48I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 49I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 50What does "NG" or "ERROR" on the Transmission Verification Report mean?