FAQs & Troubleshooting
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299 Results
- 1I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 2Where can I find my Brother machine's serial number?
- 3Can I use voice mail on the same line as my Brother machine?
- 4One or more of my colors are not printing (blank). What can I do?
- 5Protect your Brother machine against unauthorised access over the network
- 6Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 7The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 8When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 9Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 10Install the built-in drivers (For Windows 8 and Windows 10)
- 11I'm using Windows Vista and trying to use a network connected Brother machine. However, I cannot see the machine in the Network Explorer. What should I do?
- 12Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 13I cannot install Brother drivers on Debian 10 or later (Linux)
- 14Set up an outgoing message for Fax/Tel Mode.
- 15Can I print from or scan to Android™ Smartphone?
- 16Can I print from and scan to iPhone, iPod touch and iPad?
- 17Scan multiple pages into one file instead of each scan being saved as a separate file.
- 18I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 19Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 20What is the BRAdmin Professional software used for?
- 21Why can't I print when an ink cartridge is empty?
- 22How do I clear Machine Error 46?
- 23When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 24I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 25What driver package format is supported by my Linux distribution?
- 26The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 27The printer status is Offline or Paused.
- 28When I print, the pages are smudged with ink. What should I do?
- 29I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 30Check the firmware version.
- 31I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 32Locate files scanned with ControlCenter2 (For Macintosh)
- 33The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 34The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 35I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 36When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 37Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 38What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 39How do I load paper?
- 40I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 41My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 42Wireless setup is requesting a WPS PIN to complete the setup
- 43I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 44ControlCenter3 displays a blank screen at startup (Windows)
- 45How to identify your Operating System (OS).
- 46The edge of glossy paper is smudged.
- 47How many times will my Brother machine automatically redial a number?
- 48I can print but cannot scan via network. (For Mac)
- 49When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 50How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
