FAQs & Troubleshooting
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296 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 3Where can I find my Brother machine's serial number?
- 4How do I clear the message "PAPER JAM" from the display?
- 5How do I load paper?
- 6Can I print from and scan to iPhone, iPod touch and iPad?
- 7Scan and save a document in PDF format (Scan to File)
- 8Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 9What driver package format is supported by my Linux distribution?
- 10When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 11I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 12How do I know which side up my photo paper should be in the tray?
- 13Can I use voice mail on the same line as my Brother machine?
- 14I cannot install Brother drivers on Debian 10 or later (Linux)
- 15I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 16How to identify your Operating System (OS).
- 17When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 18I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 19Can I print from or scan to Android™ Smartphone?
- 20The printer status is Offline or Paused.
- 21I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 22Scan multiple pages into one file instead of each scan being saved as a separate file.
- 23I cannot save a file downloaded from the Brother support website (For Windows)
- 24Delete print jobs from the print queue.
- 25One or more of my colors are not printing (blank). What can I do?
- 26Is my Brother machine compatible with Windows Vista?
- 27Pre-Required Procedures (Linux)
- 28I cannot print using my Brother machine on a wireless network (Windows)
- 29Change the printer driver settings (Windows/macOS)
- 30I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 31My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 32I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 33How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 34What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 35Cannot print after a Windows 10 update (June 2020)
- 36Wireless setup is requesting a WPS PIN to complete the setup
- 37Locate files scanned with ControlCenter2 (For Macintosh)
- 38When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 39How do I know the current network configuration?
- 40When I print, the pages are smudged with ink. What should I do?
- 41The message "xxxxxxx.xxx can't be opened because it is from an unidentified developer." appears on OS X v10.8.x. (where xxxxxxx.xxx is the file name.)
- 42The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 43When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 44Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 45Where is the USB port on the machine?
- 46Why doesn't the machine answer when receiving a call?
- 47What is the BRAdmin Professional software used for?
- 48Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 49ControlCenter3 displays a blank screen at startup (Windows)
- 50When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
