FAQs & Troubleshooting

FAQs & Troubleshooting

How do I load paper?

If you want to load envelopes, please refer to "How do I print envelopes?".
Follow the steps listed below:

NOTE: Illustrations shown below are from a representative product and may differ from your Brother machine.

  1. If the paper support flap is open, close it.

  2. Pull the paper tray out of the machine.


  3. Lift the output paper tray cover (1).


  4. Press and slide the paper side guides (1) and paper length guide (2) to fit the paper size you're using.


  5. Fan the stack of paper well to avoid jams and misfeeds.

    Make sure the paper is not curled.


  6. Gently put the paper into the paper tray print side down and top edge first.

    Make sure the paper is flat in the tray.


    If you are loading Legal size paper, press and hold the universal guide release button and pull the front of the paper tray forward to extend it.

    The universal guide release button is a button located on the front right corner of the paper tray.

  7. With both hands, gently press and slide the paper side guides to fit the paper you are installing.

    The paper side guides are the two plastic guides on the left and right sides of the paper tray.


    • Be careful not to push the paper too far into the tray. Doing so may cause the paper to lift and the back of the tray and cause feed problems.

    • When adding new sheets of paper into the tray, DO NOT just slide the new sheets of paper on top of the paper in the tray. We recommend that you set new paper after the last paper is fed in the paper feed tray and the paper tray is empty.

  8. Close the output paper tray cover.


  9. Slowly push the paper tray back into the machine.


  10. While holding the paper tray in place, pull out the paper support (1) until it clicks, then unfold the paper support flap (2).

    DO NOT use the paper support flap with Legal paper.

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

DCP-130C, DCP-135C, DCP-150C, DCP-155C, DCP-330C, DCP-350C, DCP-540CN, DCP-560CN, FAX-2480C, MFC-230C, MFC-235C, MFC-240C, MFC-260C, MFC-265C, MFC-440CN, MFC-465CN, MFC-665CW, MFC-685CW, MFC-885CW

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