Service call indications

If there is an error that cannot be cleared by the user, the printer will show that a service call is needed by lighting up all the LEDs as shown below.

If you see the service call indication shown above, turn off the power switch, and then turn it back on and try to print again.

If the error is not cleared after turning the power switch off and then back on, press Go and Job Cancel together, the LEDs will light up as shown in the table below to identify the error.

LED error indication

LEDs	Fuser unit failure¹	Main PCB failure	Laser unit failure	Main motor failure	High voltage failure	DIMM error	FAN Failure
Back Cover
Toner
Drum
Paper
Status

¹	If this error occurs, turn off the printer power switch, wait a few seconds, and then turn it on again. Leave the printer for 15 minutes with the power on. If the error occurs again, call your dealer or Brother Customer Service.

For example, the LED indication below shows a fuser unit failure.

Make a note of the indication, referring to the table on LED error indication, and report the error status to your dealer or Brother Customer Service.

Note

Make sure that the front cover is completely closed before you report a service call.

Page Top