Some security software might block access without showing a security alert dialog box even after successful installation.

To allow access, see the instructions for your security software or ask the software manufacturer.

• Confirm the IP address and the Subnet Mask.

  Verify that both the IP addresses and Subnet Masks of your computer and the Brother machine are correct and located on the same network.

  For more information about how to verify the IP address and the Subnet Mask, ask your network administrator.

• Windows

  Confirm the IP address and the Subnet Mask using the Network Connection Repair Tool.

• If the failed print job is still in your computer's print queue, delete it.
• Otherwise, double-click the printer icon in the following folder and cancel all documents:

  • Windows 7

    Click (Start) > Devices and Printers > Printers and Faxes.

  • Windows 8

    Move your mouse to the lower right corner of your desktop. When the menu bar appears, click Settings > Control Panel. In the Hardware and Sound group, click View devices and printers > Printers.

  • Windows 10, Windows Server 2016 and Windows Server 2019

    Click  > Windows System > Control Panel. In the Hardware and Sound group, click View devices and printers > Printers.

  • Windows Server 2008

    Click Start > Control Panel > Printers.

  • Windows Server 2012

    Move your mouse to the lower right corner of your desktop. When the menu bar appears, click Settings > Control Panel. In the Hardware group, click View devices and printers > Printers.

  • Windows Server 2012 R2

    Click Control Panel on the Start screen. In the Hardware group, click View devices and printers.

  • Mac

    Click System Preferences > Printers & Scanners.