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Wireless LAN Report Error Codes

Related Models:HL‑L2350DW / HL‑L2351DW / HL‑L2375DW / HL‑L2376DW / HL‑L2385DW / HL‑L2386DW
If the Wireless LAN Report shows that the connection failed, check the error code on the printed report and see the corresponding instructions in the table:

Error Code

Problem and Recommended Solutions

TS-01

The wireless setting is not activated, change the wireless setting to ON.

If a network cable is connected to your machine, disconnect it and change the wireless setting of your machine to ON.

TS-02

The wireless access point/router cannot be detected.

  1. Check the following two points:
    • Unplug the power to your wireless access point/router, wait for 10 seconds, and then plug it back in.
    • If your WLAN access point/router is using MAC address filtering, confirm that the MAC address of the Brother machine is allowed in the filter.
  2. If you manually entered the SSID and security information (SSID/authentication method/encryption method/Network Key), the information may be incorrect.

    Reconfirm the SSID and security information and re-enter the correct information as necessary.

    This device does not support a 5 GHz SSID/ESSID and you must select a 2.4 GHz SSID/ESSID. Make sure the access point/router is set to 2.4 GHz or 2.4 GHz/5 GHz mixed mode.

TS-04

The Authentication/Encryption methods used by the selected wireless access point/router are not supported by your machine.

Change the authentication and encryption method of the wireless access point/router. Your machine supports the following authentication methods:

  • WPA-Personal

    TKIP or AES

  • WPA2-Personal

    TKIP or AES

  • Open

    WEP or None (without encryption)

  • Shared key

    WEP

If your problem is not solved, the SSID or network settings you entered may be incorrect. Confirm the wireless network settings.

TS-05

The security information (SSID/Network Key) is incorrect.

Confirm the SSID and Network Key.

TS-06

The wireless security information (Authentication method/Encryption method/Network Key) is incorrect.

Confirm the wireless security information (Authentication method/Encryption method/Network Key).

TS-07

The machine cannot detect a WLAN access point/router that has WPS enabled.

If you want to connect with WPS, you must operate both your machine and the WLAN access point/router. Confirm the connection method for WPS on WLAN access point/router and try starting again.

If you do not know how to operate your WLAN access point/router using WPS, see the documentation provided with your WLAN access point/router, ask the manufacturer of your WLAN access point/router or ask your network administrator.

TS-08

Two or more WLAN access points that have WPS enabled are detected.

  • Confirm that only one WLAN access point/router within range has the WPS method active and try again.
  • Try starting again after few minutes in order to avoid effects from other access points.
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