HL-2000 Series
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Solving print problems

Problem
Recommendation
The printer prints unexpectedly or it prints garbage data.
  • Make sure the printer cable is not too long. We recommend you use a parallel or USB cable that is less than 2 meters (6.5 feet) in length.
  • Make sure that the printer cable is not damaged or broken.
  • If you are using an interface-switching device, remove it. Connect your computer directly to your printer, and then try again.
  • Check that you have chosen the appropriate printer driver with ‘Set as Default’.
  • Make sure that the printer is not connected to the same port that is also connected to a storage device or scanner. Take away all other devices and connect the port only to the printer.
  • Turn off Printer Status Monitor in the Device Options tab in the printer driver.
The printer cannot print full pages of a document. An error message MEMORY FULL is printed out.
  • Press the Go button to print the data left in the printer. Cancel the print job if you want to delete the data remaining in the printer, Cancel printing.
  • Reduce the print resolution or reduce the complexity of your document.
The printer cannot print full pages of a document. An error message PRINT OVERRUN is printed out.
  • Press the Go button to print the data left in the printer. Cancel the print job if you want to delete the data remaining in the printer, Cancel printing.
  • If this does not clear the error, reduce the complexity of your document or reduce the print resolution.
  • Set page protection to AUTO by using the supplied Windows® driver or Remote Printer Console program.
  • Change the following settings in the supplied Windows® driver, and then try again. The best combination of the settings below will vary depending on your document:
    • Graphics mode
    • TrueType mode
    • Use printer TrueType® fonts
My headers or footers appear when I view my document on the screen but they do not show up when I print it.
  • Adjust the top and bottom margins of your document.

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