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Home > Troubleshooting > Printer Jam or Paper Jam > Roll Paper is Jammed in the Back of the Machine (Roll Paper Jam 01/02)

Roll Paper is Jammed in the Back of the Machine (Roll Paper Jam 01/02)

If the LCD displays the following Roll paper jam messages, follow these steps:

  • [Roll Paper Jam 01]
  • [Roll Paper Jam 02]
  1. Unplug the machine from the electrical socket.
  2. If the LCD displays [Roll Paper Jam 02], open Jam Clear Cover A (1) at the back of the machine.
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  3. Pull Tray #2 completely out of the machine as shown by the arrow.
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  4. Remove the Roll paper from Tray #2 and roll up the paper as shown in the illustration.
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    If the feeding edge is folded, bent, or cut at an angle, cut it straight across.
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  5. Reload the Roll paper in Tray #2. See Related Information:Load Roll Paper in Paper Tray #2.
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  6. If the LCD displays [Roll Paper Jam 02], close Jam Clear Cover A at the back of the machine. Make sure the cover is closed completely.
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  7. Slowly push Tray #2 completely into the machine.
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  8. Reconnect the power cord.
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