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Error Message | Cause | Action | ||||
One or more of the colour ink cartridges have reached the end of their life. You can use the machine in monochrome mode for approximately four weeks depending on the number of pages you print. While this message appears on the LCD, each operation works in the following way: If the paper type is set to Other Glossy or Brother BP71, the machine will stop all print operations. If you unplug the machine, or take out the ink cartridge, you cannot use the machine until you change to a new ink cartridge. | Replace the ink cartridges. (See Replacing the ink cartridges.) | |||||
BT Call Sign On (For U.K. only) | BT Call Sign is set to ON. You cannot change the Receive Mode from Manual to another mode. | Set BT Call Sign to OFF. (See BT Call Sign (U.K. only).) | ||||
You installed a new ink too quickly and the machine did not detect it. | Take out the new ink cartridge and re-install it slowly until it clicks. | |||||
If you are using non Brother ink the machine may not detect the ink cartridge. | Replace the cartridge with a Brother original ink cartridge. If the error message remains, contact your Brother dealer. | |||||
An ink cartridge is not installed correctly. | Take out the new ink cartridge and re-install it slowly until it clicks. (See Replacing the ink cartridges.) | |||||
One or more of the ink cartridges have reached the end of their life. The machine will stop all print operations. While memory is available, monochrome faxes will be stored in the memory. If a sending machine has a colour fax, the machine's ‘handshake’ will ask that the fax be sent as monochrome. | Replace the ink cartridges. (See Replacing the ink cartridges.) | |||||
(Init Unable XX) (Print Unable XX) (Scan Unable XX) | The machine has a mechanical problem. —OR— A foreign object such as a clip or ripped paper is in the machine. | Open the scanner cover and remove any foreign objects and paper scraps from inside the machine. If the error message continues, see Transferring your faxes or Fax Journal report before disconnecting the machine so you will not lose any important messages. Then, disconnect the machine from the power for several minutes and then reconnect it. | ||||
Close Ink Cover | The ink cartridge cover is not completely closed. | Firmly close the ink cartridge cover until it clicks. | ||||
Poor telephone line quality caused a communication error. | Try sending the fax again or try connecting the machine to another telephone line. If the problem continues, call the telephone company and ask them to check your telephone line. | |||||
Cover is Open | The scanner cover is not closed completely. | Lift the scanner cover and then close it again. | ||||
Data Remaining | Print data is left in the machine's memory. | Press Stop/Exit. The machine will cancel the job and clear it from the memory. Try to print again. | ||||
Disconnected | The other person or other person's fax machine stopped the call. | Try to send or receive again. | ||||
Document Jam | The document was not inserted or fed correctly, or the document scanned from the ADF was too long. | |||||
High Temperature | The print head is too warm. | Allow the machine to cool down. | ||||
Hub is Unusable. | A Hub or USB Flash memory drive with Hub has been connected to the USB direct interface. | A Hub or USB Flash memory drive with Hub are not supported. Unplug the device from the USB direct interface. | ||||
The machine has a mechanical problem. —OR— A foreign object such as a clip or ripped paper is in the machine. | See Clean Unable XX in this table. | |||||
Ink Low Yellow Ink Low Cyan Ink Low Magenta | The indicated ink cartridge is running out of ink. If a sending machine has a colour fax to send, your machine’s ‘handshake’ will ask that the fax is sent as monochrome. If the sending machine has the ability to convert it, the colour fax will be printed at your machine as a monochrome fax. | Order a new ink cartridge. You can continue printing until the LCD shows Cannot Print. (See Replacing the ink cartridges.) | ||||
Low Temperature | The print head is too cold. | Allow the machine to warm up. | ||||
Media Error | The memory card is either corrupted, incorrectly formatted, or there is a problem with the memory card. | Put the card firmly into the slot again to make sure it is in the correct position. If the error remains, check the media drive (slot) of the machine by putting in another memory card that you know is working. | ||||
Media is Full. | The memory card or USB Flash memory drive you are using already contains 999 files. | Your machine can only save to your memory card or USB Flash memory drive if it contains less than 999 files. Try deleting unused files to free some space and try again. | ||||
No Caller ID (U.K. and Ireland only) | There is no incoming call history. You have not received any calls, you have not activated the Caller ID feature on your machine, or you have not subscribed to the Caller ID service from your telephone company. | If you want to use the Caller ID feature call your telephone company. (See Caller ID (U.K. and Ireland only).) | ||||
An ink cartridge is not installed correctly. | Take out the new ink cartridge and re-install it slowly until it clicks. (See Replacing the ink cartridges.) | |||||
No File | The memory card or USB Flash memory drive in the media drive does not contain a .JPG file. | Put the correct memory card or USB Flash memory drive into the slot again. | ||||
The machine is out of paper or paper is not properly loaded in the paper tray. | Do one of the following:
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The Jam Clear Cover is not closed properly. | Check that the Jam Clear Cover is closed. (See Printer jam or paper jam.) | |||||
The paper is jammed in the machine. | Remove the jammed paper by following the steps in Printer jam or paper jam. | |||||
No Response/Busy | The number you dialled does not answer or is busy. | Verify the number and try again. | ||||
You tried to access a Speed Dial number that is not programmed. | Set up the Speed Dial number. (See Storing Speed Dial numbers.) | |||||
The machine's memory is full. | When copy operation is in progress, press Stop/Exit and wait until the other operations in progress finish and then try again. When you are sending a fax, see Out of Memory message. | |||||
The memory card or USB Flash memory drive you are using does not have enough free space to scan the documents. | Delete unused files from your memory card or USB Flash memory drive to make some free space and then try again. | |||||
Paper Jam | Paper is jammed in the machine. | Remove the jammed paper by following the steps in Printer jam or paper jam. | ||||
Make sure the paper length guide is adjusted to the correct paper size. | ||||||
The machine has a mechanical problem. —OR— A foreign object such as a clip or ripped paper is in the machine. | See Clean Unable XX in this table. | |||||
The machine has a mechanical problem. —OR— A foreign object such as a clip or ripped paper is in the machine. | See Clean Unable XX in this table. | |||||
Unusable Device Disconnect device from front connector. Turn the machine off & on by pressing On/Off button on control panel. | A broken device has been connected to the USB direct interface. | Unplug the device from the USB direct interface, then press On/Off to turn the machine off and then on again. | ||||
Unusable Device Please Disconnect USB Device. | A USB device or USB Flash memory drive that is not supported has been connected to the USB direct interface. (For more information, visit us at http://solutions.brother.com.) | Unplug the device from the USB direct interface. | ||||
Wrong Paper Size | Paper is not the correct size. | Check that the Paper Size setting matches the size of paper in the tray. Load the correct size of paper, and then press Mono Start or Colour Start. (See Paper Size.) |
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