Error and Maintenance messages

As with any sophisticated office product, errors may occur and consumable items may need to be replaced. If this happens, your machine identifies the error and shows an error message. The most common error and maintenance messages are shown below.
You can correct most errors and routine maintenance by yourself. If you need more help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips.
Error Message
Cause
Action
B&W Print Only
One or more of the colour ink cartridges have reached the end of their life.
You can use the machine in black & white mode for approximately four weeks depending on the number of pages you print.
While this message appears on the LCD, each operation works in the following way:
Printing
If you click Greyscale in the Advanced tab of the printer driver you can use the machine as a monochrome printer.
Copying
If the paper type is set to Plain Paper or Inkjet Paper you can make copies in monochrome.
If the paper type is set to Other Glossy or Brother BP71, the machine will stop all print operations. If you unplug the machine, or take out the ink cartridge, you cannot use the machine until you change to a new ink cartridge.
Replace the ink cartridges. (See Replacing the ink cartridges.)
Cannot Detect
You installed a new ink cartridge too quickly and the machine did not detect it.
Take out the new ink cartridge and re-install it slowly.
If you are using non Brother Original ink the machine may not detect the ink cartridge.
Replace the cartridge with a Brother Original ink cartridge. If the error message remains, contact your Brother dealer.
Cannot Print
Replace Ink
One or more of the ink cartridges have reached the end of their life. The machine will stop all print operations.
Replace the ink cartridges. (See Replacing the ink cartridges.)
Cover is Open
The scanner cover is not closed completely.
Lift the scanner cover and then close it again.
The ink cartridge cover is not completely closed.
Firmly close the ink cartridge cover until it clicks.
Data Remaining
Print data is left in the machine's memory.
Press Stop/Exit. The machine will cancel the job and clear it from the memory. Try to print again.
High Temperature
The print head is too warm.
Allow the machine to cool down.
Hub is Unusable.
A Hub or USB Flash memory drive with Hub has been connected to the USB direct interface.
A Hub or USB Flash memory drive with Hub are not supported. Unplug the device from the USB direct interface.
Image Too Long.
The proportions of your photo are irregular so effects could not be added.
Choose a regularly proportioned image.
Image Too Small.
The size of your photo is too small to trim.
Choose a larger image.
Ink low
One or more of the ink cartridges are near the end of their life.
Order a new ink cartridge.
Low Temperature
The print head is too cold.
Allow the machine to warm up.
Media Error
The memory card is either corrupted, incorrectly formatted, or there is a problem with the memory card.
Put the card firmly into the slot again to make sure it is in the correct position. If the error remains, check the media drive (slot) of the machine by putting in another memory card that you know is working.
Media is Full.
The memory card or USB Flash memory drive you are using already contains 999 files.
Your machine can only save to your memory card or USB Flash memory drive if it contains less than 999 files. Try deleting unused files to free some space and try again.
No Cartridge
An ink cartridge is not installed correctly.
Take out the ink cartridge and put it in again seating it properly. (See Replacing the ink cartridges.)
No File
The memory card or USB Flash memory drive in the media drive does not contain a .JPG file.
Put the correct memory card or USB Flash memory drive into the slot again.
No Paper Fed
The machine is out of paper or paper is not properly loaded in the paper tray.
Do one of the following:
Refill the paper in the paper tray, and then press Mono Start or Colour Start.
Remove the paper and load it again and then press Mono Start or Colour Start.
The Jam Clear Cover is not closed properly.
Check that the Jam Clear Cover is closed. (See Printer jam or paper jam.)
The paper is jammed in the machine.
Out of Memory
The machine's memory is full.
Copy operation in progress
Press Stop/Exit and wait until the other operations in progress finish and then try again.
The memory card or USB Flash memory drive you are using does not have enough free space to scan the documents.
Delete unused files from your memory card or USB Flash memory drive to make some free space and then try again.
Paper Jam
Paper is jammed in the machine.
Remove the jammed paper by following the steps in Printer jam or paper jam.
Make sure the paper length guide is adjusted to the correct paper size.
Unable to Clean XX
Unable to Init. XX
Unable to Print XX
Unable to Scan XX
The machine has a mechanical problem.
–OR–
A foreign object such as a clip or ripped paper is in the machine.
Open the scanner cover and remove any foreign objects and paper scraps inside the machine. If the error message continues, disconnect the machine from the power for several minutes, then reconnect it.
Unusable Device
Disconnect device from front connector & turn machine off & then on
A broken device has been connected to the USB direct interface.
Unplug the device from the USB direct interface, then press On/Off to turn the machine off and then on again.
Unusable Device
Please Disconnect USB Device.
A USB device or USB Flash memory drive that is not supported has been connected to the USB direct interface.
(For more information, visit us at http://solutions.brother.com)
Unplug the device from the USB direct interface.
Wrong Paper Size
Paper is not the correct size.
Check that the machine's Paper Size setting matches the size of paper in the tray. (See Paper Size.)

Error animation

Error animations display step-by-step instructions when paper gets jammed. You can read the steps at your own pace by pressing Bsymbol.rtri to see the next step and Bsymbol.ltri to go backward. If you do not press a key, after 1 minute the animation starts running automatically again.
Note Note
You can press Bsymbol.ltri, Bsymbol.rtri or OK to pause the auto-animation and go back to step-by-step mode.