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Difficulty | Suggestions |
No printout | Check the interface cable on both the machine and your computer. (See the Quick Setup Guide.) |
Make sure the machine is plugged in and not turned off. | |
Check to see if the LCD is showing an error message. (See Error and Maintenance messages.) | |
One or more ink cartridges have reached the end of their life. (See Replacing the ink cartridges.) | |
Check that the correct printer driver has been installed and chosen. | |
Make sure that the machine is online. Click Start and then Printers and Faxes. Choose Brother DCP-XXXX (where XXXX is your model name), and make sure that Use Printer Offline is unchecked. | |
When you choose the Print Odd Pages and Print Even Pages settings, you may see a print error message on your computer, as the machine pauses during the printing process. The error message will disappear after the machine re-starts printing. | |
Poor print quality | Use only Genuine Brother Consumables as ink from other manufactures can cause print quality problems. |
Check the print quality. (See Checking the print quality.) | |
Make sure that the Media Type setting in the printer driver or the Paper Type setting in the machine’s menu matches the type of paper you are using. (See Printing for Windows® or Printing and Faxing for Macintosh in the Software User's Guide on the CD-ROM and Paper Type.) | |
Make sure that your ink cartridges are fresh. The following may cause ink to clog: | |
Try using the recommended types of paper. (See Acceptable paper and other print media.) | |
The recommended environment for your machine is between 20 °C to 33 °C. | |
White horizontal lines appear in text or graphics. | Clean the print head. (See Cleaning the print head.) |
Make sure you are using Brother Original Innobella™ ink. | |
Try using the correct types of paper. (See Acceptable paper and other print media.) | |
If you want to print on Photo L or 10 × 15 cm paper, make sure you use the photo paper tray. (See Loading photo paper.) | |
The machine prints blank pages. | Clean the print head. (See Cleaning the print head.) |
Characters and lines are stacked. | Check the printing alignment. (See Checking the print alignment.) |
Printed text or images are skewed. | Make sure the paper is loaded correctly in the paper tray and the paper side guides are adjusted correctly. (See Loading paper and other print media.) |
Make sure the Jam Clear Cover is closed correctly. | |
Smudged stain at the top centre of the printed page. | Make sure the paper is not too thick or curled. (See Acceptable paper and other print media.) |
Smudged stain at the right or left corner of the printed page. | Make sure the paper is not curled when you print on the back side of the paper with the Print Odd Pages and Print Even Pages settings. |
Printing appears dirty or ink seems to run. | Make sure you are using the recommended types of paper. (See Acceptable paper and other print media.) Don't handle the paper until the ink is dry. |
If you are using photo paper, make sure that you have set the correct paper type. If you are printing a photo from your PC, set the Media Type in the Basic tab of the printer driver. | |
Make sure you are using Brother Original Innobella™ ink. | |
Stains appear on the reverse side or at the bottom of the page. | Make sure the printer platen is not dirty with ink. (See Cleaning the machine’s printer platen.) |
Make sure you are using the paper support flap. (See Loading paper and other print media.) | |
The machine prints dense lines on the page. | Check Reverse Order in the Basic tab of the printer driver. |
The printouts are wrinkled. | In the printer driver Advanced tab, click Colour Settings, and uncheck Bi-Directional Printing. |
Make sure you are using Brother Original Innobella™ ink. | |
Cannot perform ‘Page Layout’ printing. | Check that the paper size setting in the application and in the printer driver are the same. |
Print speed is too slow. | Try changing the printer driver setting. The highest resolution needs longer data processing, sending and printing time. Try the other quality settings in the printer driver Advanced tab. Also, click the Colour Settings, and make sure you uncheck Colour Enhancement. |
Turn the borderless feature off. Borderless printing is slower than normal printing. (See Printing for Windows® or Printing and Faxing for Macintosh in the Software User's Guide on the CD-ROM.) | |
Colour Enhancement is not working correctly. | If the image data is not full colour in your application (such as 256 colour), Colour Enhancement will not work. Use at least 24 bit colour data with the Colour Enhancement feature. |
Photo paper does not feed properly. | When you print on Brother Photo paper, load one extra sheet of the same photo paper in the paper tray. An extra sheet has been included in the paper package for this purpose. |
Clean the paper pick-up rollers. (See Cleaning the paper pick-up rollers.) | |
Machine feeds multiple pages. | Make sure the paper is loaded correctly in the paper tray. (See Loading paper and other print media.) |
Check that more than two types of paper are not loaded in the paper tray at any one time. | |
Printed pages are not stacked neatly. | Make sure you are using the paper support flap. (See Loading paper and other print media.) |
Machine does not print from Adobe® Illustrator®. | Try to reduce the print resolution. (See Printing for Windows® or Printing and Faxing for Macintosh in the Software User's Guide on the CD-ROM.) |
Difficulty | Suggestions |
Vertical black lines or streaks appear on copies. | Vertical black lines or streaks on copies are typically caused by dirt or correction fluid on the scanner. Clean scanner glass and white plastic above it. (See Cleaning the scanner glass.) |
Fit to Page does not work properly. | Make sure the document is not skewed on the scanner glass. Reposition the document and try again. |
Difficulty | Suggestions |
Removable Disk does not work correctly. | |
Cannot access Removable Disk from Desktop icon. | Make sure that you have correctly inserted the memory card or USB Flash memory drive. |
Part of my photo is missing when printed. | Make sure that Borderless Printing and Cropping are turned off. (See Borderless printing, and Cropping.) |
Difficulty | Suggestions |
Cannot print over the Network. | Make sure that your machine is powered on and is online and in Ready mode. Print a Network Configuration list (see Printing Reports) and check the current Network settings printed in this list. Reconnect the LAN cable to the hub to verify that the cabling and network connections are good. If possible, try connecting the machine to a different port on your hub using a different cable. If the connections are good, the machine shows LAN Active for 2 seconds. (If you are having Network problems, see the Network User’s Guide on the CD-ROM for more information.) |
The network scanning feature does not work. | (Windows® users only) Firewall settings on your PC may be rejecting the necessary network connection. Follow the instructions below to configure the Firewall. If you are using personal Firewall software, see the User’s Guide for your software or contact the software manufacturer. For Windows® XP SP2 and Windows Vista® users, see Firewall settings in the Software User’s Guide on the CD-ROM. For Windows® XP SP1 user’s, please visit the Brother Solutions Center. (http://solutions.brother.com) <Macintosh users> Re-select your machine in the Device Selector application located in Macintosh HD/Library/Printers/Brother/Utilities/DeviceSelector or from the model list in ControlCenter2. |
Your computer cannot find your machine. | <Windows® users> Firewall settings on your PC may be rejecting the necessary network connection. For details, see the instruction above. <Macintosh users> Re-select your machine in the Device Selector application located in Macintosh HD/Library/Printers/Brother/Utilities/DeviceSelector or from the model list in ControlCenter2. |
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