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Error and maintenance messages

As with any sophisticated office product, errors may occur and consumable items may need to be replaced. If this happens, your machine identifies the error or required routine maintenance and shows the appropriate message. The most common error and maintenance messages are shown below.
You can clear most errors and perform routine maintenance messages by yourself. If you need more help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips:
Visit us at http://solutions.brother.com/
Error Message
Cause
Action
Access Error
(MFC-9320CW only)
The device is removed from the USB direct interface while the data is processing.
Press Stop/Exit. Reinsert the device and try to print with Direct Print.
Belt End Soon
The belt unit is near the end of its life.
Buy a new belt unit before you get a Replace Belt message.
Calibrate
Calibration failed.
Press Mono Start or Color Start and try it again.
•
Turn off the machine. Wait a few seconds, then turn it on again.
•
Identify the color causing the problem and put in a new drum unit. (See Replacing the drum units.)
To identify the color of the drum unit, visit us at http://solutions.brother.com/ to view our FAQs and troubleshooting tips.
•
Put in a new belt unit. (See Replacing the belt unit.)
•
Put in a waste toner box. (See Replacing the waste toner box.)
•
If the problem continues, call your dealer or Brother Customer Service.
Cartridge Error Put the Black (K) Toner Cartridge back in.1
1
The color of the problem toner cartridge is shown in the message.
The toner cartridge is not installed correctly.
Take out the drum unit and toner cartridge assembly for the toner color that is indicated on the LCD. Remove the toner cartridge and then re-install it in the drum. Put the drum unit and toner cartridge assembly back into the machine again.
Cooling Down
Wait for a while
The temperature of the drum unit or toner cartridge is too hot. The machine will pause its current print job and go into cooling down mode. During the cooling down mode, you will hear the cooling fan running while the LCD shows Cooling Down, and Wait for a while.
Make sure that you can hear the fan in the machine spinning and that the exhaust outlet is not blocked by something.
If the fan is spinning, remove any obstacles that surround the exhaust outlet, and then leave the machine turned on but do not use it for several minutes.
If the fan is not spinning do the following:
Disconnect the machine from the power for several minutes, then reconnect it. (The machine can be turned off for up to 4 days without losing faxes stored in the memory. See Transferring your faxes or Fax Journal report.)
Comm.Error
Poor telephone line quality caused a communication error.
Try sending the fax again or try connecting the machine to another telephone line. If the problem continues, call the telephone company and ask them to check your telephone line.
Connection Fail
You tried to poll a fax machine that is not in Polled Waiting mode.
Check the other fax machine’s polling setup.
Cover is Open
The ADF cover is not closed completely.
Close the ADF cover of the machine, then press Stop/Exit.
The top cover is not closed completely.
Close the top cover of the machine.
Cover is Open
The fuser cover is not closed completely or paper was jammed in the back of the machine when you turned on the power.
•
Close the fuser cover of the machine.
•
Make sure paper is not jammed inside the back of the machine, and then close the fuser cover and press Mono Start or Color Start.
DIMM Error
The DIMM is not installed correctly. Or the DIMM is broken.
Turn off the machine. Re-install the DIMM correctly. Wait a few seconds, and then turn it on again. If this error message appears again, replace the DIMM with a new one. (See Installing extra memory.)
Disconnected
The other person or other person’s fax machine stopped the call.
Try to send or receive again.
Document Jam
The document was not inserted or fed correctly, or the document scanned from the ADF was too long.
See Document jams or Using the automatic document feeder (ADF).
Drum Error
The corona wire on the drum unit needs to be cleaned.
Clean the corona wire on the drum unit. (See Cleaning the corona wires.)
It is time to replace the drum units.
Replace the drum unit with a new one for the color that is indicated on the LCD. (See Replacing the drum units.)
Drums End Soon
The drum units are near the end of their life.
Buy new drum units before you get a Replace Drums message.
Drum End Soon(X)1
The drum unit for the color indicated on the LCD is near the end of its life.
Buy new drum unit for the color indicated on the LCD before you get a Replace Drum(X)1 message.
Fuser Error
The temperature of fuser unit does not rise at a specified temperature within specified time.
Turn the power switch off, wait a few seconds, and then turn it on again. Leave the machine for 15 minutes with the power on. The machine can be turned off for up to 60 hours without losing faxes stored in the memory. (See Transferring your faxes or Fax Journal report.)
The fuser unit is too hot.
Init Unable XX
(XX = Enter Code)
The machine has a mechanical problem.
•
Disconnect the machine from the power for several minutes, then reconnect it. (The machine can be turned off for up to 60 hours without losing faxes stored in the memory. See Transferring your faxes or Fax Journal report.)
•
If the problem continues, call Brother Customer Service.
Jam Inside
The paper is jammed inside the machine.
(See Paper jams.)
Jam Rear
The paper is jammed in the back of the machine.
(See Paper jams.)
Jam Tray
The paper is jammed in the paper tray of the machine.
(See Paper jams.)
No Belt Unit
The belt unit is not installed correctly.
Re-install the belt unit. (See Replacing the belt unit.)
No Paper
The machine is out of paper or paper is not correctly loaded in the paper tray.
Do one of the following:
•
Refill the paper in the paper tray and press Mono Start or Color Start or put the paper in the manual feed slot.
•
Remove the paper and load it again. Then press press Mono Start or Color Start.
•
If the problem is not solved, the paper pick-up roller may be stained. Clean the paper pickup roller. (See Cleaning the paper pick-up rollers.)
No Response/Busy
The number you dialled does not answer or is busy.
Verify the number and try again.
No Toner
The toner cartridge or the drum unit and toner cartridge assembly is not installed correctly.
Re-install the toner cartridge or the drum unit that is indicated on the LCD.
No Waste Toner
The waste toner box is not installed correctly.
Re-install the waste toner box. (See Replacing the waste toner box.)
Out of Memory
The machine’s memory is full.
Fax sending or copy operation in progress
Do one of the following:
•
Press Mono Start or Color Start to send or copy the scanned pages.
•
Press Stop/Exit and wait until the other operations in progress finish, and then try again.
•
Clear the data from the memory. (See Out of memory message or Out of memory message.)
Print operation in process
Do one of the following:
•
Reduce print resolution. (See Advanced tab in the Software User’s Guide on the CD-ROM.)
•
Clear the faxes from the memory. (See Out of memory message.)
Print Unable XX
(XX = Enter Code)
The machine has a mechanical problem.
Do one of the following:
•
Disconnect the machine from the power for several minutes, then reconnect it. (The machine can be turned off for up to 60 hours without losing faxes stored in the memory. See Transferring your faxes or Fax Journal report.)
•
If the problem continues, call your Brother dealer.
Print Unable 1A
One of the issues that can cause this error is that condensation may form inside the machine after a room temperature change.
Turn the power switch off and fully open the top cover. Leave the machine off and open for 30 minutes to remove any condensation from inside the machine, then close the top cover and turn the machine on again. If this does not clear the error, call your dealer or a Brother Customer Service.
Protected Device
(MFC-9320CW only)
The protect switch of the USB Flash memory drive is on.
Turn off the protect switch of the USB Flash memory drive.
Registration
Registration failed.
Press Mono Start or Color Start and try again.
Do one of the following:
•
Turn off the machine’s power switch. Wait a few seconds, then turn it on again.
•
Try Manual Registration, Menu, 4, 7. (See Manual Registration.)
•
Put in a new belt unit. (See Replacing the belt unit.)
•
If the problem continues, call your Brother dealer.
Rename the File
(MFC-9320CW only)
There is already a file on the USB Flash memory drive with the same name as the file you are trying to save.
Change the file name of the file on the USB Flash memory drive or the file you are trying to save.
Replace Belt
It is time to replace the belt unit.
Replace the belt unit. (See Replacing the belt unit.)
Replace Drums
It is time to replace the drum units.
Replace the drum units.
(See Replacing the drum units.)
The drum unit counter was not reset when a new drum was installed.
Reset the drum unit counter.
(See Resetting the drum counter.)
Replace Drum(X)1
It is time to replace the drum unit for the indicated color.
Replace the drum unit for the color indicated on the LCD.
(See Replacing the drum units.)
Replace Fuser
It is time to replace the fuser unit.
Call your Brother dealer to replace the fuser unit.
Replace PF Kit
It is time to replace the paper feeding kit.
Call your Brother dealer to replace the PF Kit.
Replace Toner
The toner cartridge is at the end of its life.
Replace the toner cartridge for the color indicated on the LCD. (See Replacing a Toner cartridge.)
Replace WT Box
It is time to replace the waste toner box.
Replace the waste toner box. (See Replacing the waste toner box.)
Scan Unable XX
(XX = Enter Code)
The machine has a mechanical problem.
•
Disconnect the machine from the power for several minutes, then reconnect it. (The machine can be turned off for up to 60 hours without losing faxes stored in the memory. See Transferring your faxes or Fax Journal report.)
•
If the problem continues, call Brother Customer Service.
Short paper
The paper size detected is shorter than the paper size defined in the print job and the paper size being used requires the back cover to be open.
Open the back cover (back output tray) and remove any printed pages. Leave the back cover open and press Mono Start or Color Start.
Size mismatch
The paper in the tray is not the correct size.
Load the correct size of paper in the tray and set the “Paper Size” (Menu, 1, 2, 2 (See Paper Size)).
Small paper
The paper size defined in the printer driver requires the back cover to be open.
Open the back cover (back output tray) and press Mono Start or Color Start. (See Printing on thick paper, labels, envelopes or small paper)
Toner Low
The toner cartridge is near the end of its life.
Buy a new toner cartridge for the color that is indicated on the LCD before you get a Replace Toner message.
Too Many Files
(MFC-9320CW only)
There are too many files stored on the USB Flash memory drive.
Reduce the number of files stored on the USB Flash memory drive.
Unusable Device
(MFC-9320CW only)
An incompatible or broken device has been connected to the USB direct interface.
Remove the USB Flash memory drive from the USB direct interface.
WT Box End Soon
The waste toner box is almost full.
Buy a new waste toner box before you get a Replace WT Box message.
1
(X) shows the toner cartridge or drum unit color that is near the end of its life. (K)=Black, (Y)=Yellow, (M)=Magenta, (C)=Cyan.

Transferring your faxes or Fax Journal report

If the LCD shows:
•
Init Unable XX
•
Print Unable XX
•
Scan Unable XX
We recommend transferring your faxes to another fax machine or to your PC. (See Transferring faxes to another fax machine or Transferring faxes to your PC.)
You can also transfer the Fax Journal report to see if there are any faxes you need to transfer. (See Transferring Fax Journal report to another fax machine.)
Note Note
If there is an error message on the machine’s LCD, after the faxes have been transferred, disconnect the machine from the power source for several minutes, and then reconnect it.

Transferring faxes to another fax machine

If you have not set up your Station ID, you cannot enter fax transfer mode. (See Setting your station ID in the Quick Setup Guide.)
1
Press Menu, 9, 0, 1.
2
Do one of the following:
•
If the LCD shows No Data, there are no faxes left in the machine’s memory. Press Stop/Exit.
•
Enter the fax number to which faxes will be forwarded.
3
Press Mono Start or Color Start.
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Transferring faxes to your PC

You can transfer the faxes from your machine’s memory to your PC.
1
Make sure that you have installed MFL-Pro Suite on your PC, and then turn on PC-Fax Receiving on the PC. (For details about PC Fax Receive, see PC-FAX receiving in the Software User’s Guide on the CD-ROM.)
2
Make sure that you have set PC Fax Receive on the machine. (See PC Fax Receive.)
If faxes are in the machine’s memory when you set up PC Fax Receive, the LCD will ask if you want to transfer the faxes to your PC.
3
Do one of the following:
•
To transfer all faxes to your PC, press 1. You will be asked if you want a backup print.
•
To exit and leave the faxes in the memory, press 2.
4
Press Stop/Exit.
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Transferring Fax Journal report to another fax machine

If you have not set up your Station ID, you cannot enter fax transfer mode. (See Setting your station ID in the Quick Setup Guide.)
1
Press Menu, 9, 0, 2.
2
Enter the fax number to which the Fax Journal report will be forwarded.
3
Press Start.
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