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Home > Troubleshooting > Error and Maintenance Messages

Error and Maintenance Messages

As with any sophisticated office product, errors may occur and supply items may have to be replaced. If this happens, your machine identifies the error or required routine maintenance and shows the appropriate message. The most common error and maintenance messages are shown in the table.

Follow the instructions in the Action column to solve the error and remove the message.

You can correct most errors and perform routine maintenance by yourself. If you need more tips: Visit support.brother.com/faqs.

DCP-L3520CDW

Error Message Cause Action

2-sided Disabled

The back cover of the machine is not closed completely.

Close the back cover of the machine until it locks in the closed position.

The 2-sided tray is not installed completely. Install the 2-sided tray firmly in the machine.

Access Denied

The function you want to use is restricted by Secure Function Lock 3.0.

Ask your administrator to check your Secure Function Lock Settings.

Belt End Soon

The belt unit is near the end of its life.

Order a new belt unit before the LCD displays Replace Belt.

Calibrate

Calibration failed.

  • Press and hold down image to turn the machine off. Wait a few seconds, and then turn it on again. Perform the colour calibration again using the LCD.

  • Install a new belt unit.

  • If the problem continues, contact Brother customer service or your local Brother dealer.

Cannot Detect

Your machine cannot detect the toner cartridge.

Remove the toner cartridge and drum unit assembly for the colour that is indicated on the LCD. Take out the toner cartridge, and put it back into the drum unit again. Re-install the toner cartridge and drum unit assembly back in the machine.

See Related Information: Replace the Toner Cartridge.

Cannot Print ##

The machine has a mechanical problem.

  • Press and hold image to turn the machine off, wait a few minutes, and then turn it on again.

  • If the problem continues, contact Brother customer service or your local Brother dealer.

Cannot Scan ##

The machine has a mechanical problem.

  • Press and hold image to turn the machine off, and then turn it on again.
  • If the problem continues, contact Brother customer service or your local Brother dealer.

Cartridge Error

The toner cartridge is not installed correctly.

Remove the toner cartridge and drum unit assembly for the colour that is indicated on the LCD. Take out the toner cartridge, and put it back into the drum unit again. Re-install the toner cartridge and drum unit assembly back in the machine.

If the problem continues, contact Brother customer service or your local Brother dealer.

Condensation

Condensation may have formed inside the machine after a room temperature change.

Leave the machine turned on. Wait for 30 minutes with the top cover in the open position. Then turn off the machine and close the cover. Turn it on again.

Cooling Down

The temperature inside the machine is too high. The machine pauses its current print job and goes into cooling down mode.

Wait until the machine has finished cooling down. Make sure all vents on the machine are clear of obstructions.

When the machine has cooled down, it will resume printing.

Cover is Open

The top cover is not completely closed.

Open and then firmly close the top cover of the machine.

The fuser cover is not completely closed.

Close the fuser cover located under the back cover of the machine.

Drum !

The corona wire on the drum unit must be cleaned.

Clean the corona wire on the drum unit.

image

See Related Information: Clean the Corona Wires.

If the problem continues, replace the drum unit with a new one.

Drum End Soon

The drum unit is near the end of its life.

Order a new drum unit before you get the Replace Drum message.

Drum Stop

It is time to replace the drum unit.

Replace the drum unit.

See Related Information: Replace the Drum Unit.

Jam 2-sided

The paper is jammed in the 2-sided tray or inside the back cover.

Remove the 2-sided tray and open the back cover to pull out all jammed paper.

Jam Inside

The paper is jammed inside the machine.

Open the top cover, remove the toner cartridge and drum unit assemblies, and gently remove the jammed paper. Reinstall the toner cartridge and drum unit assemblies into the machine. Close the top cover.

Jam Manual Feed

The paper is jammed in the manual feed slot of the machine.

Gently remove the jammed paper from in and around the manual feed slot. Reload the paper into the manual feed slot, and then press Mono Start or Colour Start.

Jam Rear

The paper is jammed in the back of the machine.

Open the fuser cover and gently remove the jammed paper. Close the fuser cover. If the error message remains, press Mono Start or Colour Start.

Jam Tray 1

The paper is jammed in the indicated paper tray.

Pull the paper tray out completely and gently remove all jammed paper. Put the paper tray firmly back in the machine.

Limit Exceeded

The print limit set in Secure Function Lock 3.0 was reached.

Ask your administrator to check your Secure Function Lock Settings.

Manual Feed

Manual was selected as the paper source in the printer driver, but there is no paper in the manual feed slot.

Place paper in the manual feed slot.

Media Mismatch

The media type specified in the printer driver differs from the paper type specified in the machine's menu.

Load the correct type of paper in the tray, and then select the correct media type in the Paper Type setting on the machine.

No Belt Unit

The belt unit is not installed or not installed correctly.

Reinstall the belt unit.

No Drum Unit

The drum unit is not installed correctly.

Reinstall the toner cartridge and drum unit assembly for the colour indicated on the LCD.

No Paper T1

The machine is out of paper, or paper is not loaded correctly in the paper tray.

  • Refill paper in the paper tray. Make sure the paper guides are set to the correct size.
  • If paper is in the tray, remove it and load it again. Make sure the paper guides are set to the correct size.
  • Do not overfill the paper tray.

No Toner

The toner cartridge is not installed or not installed correctly.

Remove the toner cartridge and drum unit assembly. Remove the toner cartridge from the drum unit, and reinstall the toner cartridge back into the drum unit. Reinstall the toner cartridge and drum unit assembly back in the machine. If the problem continues, replace the toner cartridge.

No Tray T1

The paper tray is not installed or not installed correctly.

Reinstall the paper tray indicated on the LCD.

No Waste Toner

The waste toner box is not installed or not installed correctly.

Reinstall the waste toner box.

Out of Memory

The machine's memory is full.

If a copy operation is in progress, do one of the following:

  • Press Mono Start or Colour Start to copy the scanned pages.
  • Press Stop/Exit and wait until the other operations in progress finish, and then try again.
If a scan operation is in progress, do one of the following:
  • Split the document into multiple parts.
  • Reduce the Resolution.
  • Reduce the File Size.
  • Select the high compression PDF file type.

If a print operation is in progress, press Stop/Exit, and then reduce the print resolution.

Print Data Full

The machine’s memory is full.

Press Stop/Exit and delete the previously stored secure print data.

Registration

Registration failed.

  • Press and hold down image to turn the machine off. Wait a few seconds, and then turn it on again. Perform the colour registration again using the LCD.

  • Install a new belt unit.

  • If the problem continues, contact Brother customer service or your local Brother dealer.

Replace Belt

It is time to replace the belt unit.

Replace the belt unit with a new one.

See Related Information: Replace the Belt Unit.

Replace Drum

It is time to replace the drum unit.

Replace the drum unit for the colour indicated on the LCD.

If this message is displayed even after replacing the drum unit with new one, the drum unit counter was not reset.

Reset the drum unit counter.

See Related Information: Replace the Drum Unit.

Replace Toner

The toner cartridge is at the end of its life. The machine stops all print operations.

Replace the toner cartridge for the colour indicated on the LCD.

See Related Information: Replace the Toner Cartridge.

Replace WT Box

It is time to replace the waste toner box.

Replace the waste toner box with a new one.

See Related Information: Replace the Waste Toner Box.

Self-Diagnostic

The fuser unit does not work correctly.

  • Press and hold image to turn the machine off, wait a few seconds, and then turn it on again. Leave the machine idle for 15 minutes with the power on.

The fuser unit is too hot.

Size Error

The paper size defined in the printer driver is not supported by the defined tray.

Choose a paper size supported by the defined tray.

Size Error DX

The paper size specified in the machine's paper size setting is not available for automatic 2-sided printing.

Press Stop/Exit (if required).

Load the correct size of paper in the tray and set the tray for that paper size.

Choose a paper size supported by 2-sided printing.

Paper sizes available for automatic 2-sided printing are Letter, Legal, Mexico Legal, India Legal, and Folio. (For Philippines)

Paper size available for automatic 2-sided printing is A4. (Except for Philippines)

The paper in the tray is not the correct size and is not available for automatic 2-sided printing.

Size Mismatch

The paper in the tray is not the correct size.

Load the correct size of paper in the tray and set the size of paper for the tray.

Toner Error

One or more toner cartridges are not installed or not installed correctly.

Pull out the drum units. Remove all of the toner cartridges, and then put them back into the drum units.

Toner Low

If the LCD displays this message, you can still print. The toner cartridge is near the end of its life.

Order a new toner cartridge before the LCD displays Replace Toner.

WT Box End Soon

The waste toner box is almost full.

Order a new waste toner box before the LCD displays Replace WT Box.

DCP-L3560CDW/MFC-L3720CDW/MFC-L3755CDW/MFC-L3760CDW/MFC-L3780CDW/MFC-L8340CDW/MFC-L8390CDW

Error Message Cause Action

2-sided Disabled

The back cover of the machine is not closed completely.

Close the back cover of the machine until it locks in the closed position.

The 2-sided tray is not installed completely. Install the 2-sided tray firmly in the machine.

Access Denied

The function you want to use is restricted by Secure Function Lock 3.0.

Ask your administrator to check your Secure Function Lock Settings.

Calibration

Calibration failed.

  • Press and hold down image to turn the machine off. Wait a few seconds, and then turn it on again. Perform the colour correction again using the LCD.

  • Install a new belt unit.

  • If the problem continues, contact Brother customer service or your local Brother dealer.

Cannot Detect

Your machine cannot detect the toner cartridge.

Remove the toner cartridge and drum unit assembly for the colour that is indicated on the LCD. Take out the toner cartridge, and put it back into the drum unit again. Re-install the toner cartridge and drum unit assembly back in the machine.

See Related Information: Replace the Toner Cartridge.

Cannot Print ##

The machine has a mechanical problem.

  • Press and hold image to turn the machine off, wait a few minutes, and then turn it on again.

  • If the problem continues, contact Brother customer service or your local Brother dealer.

Cannot Scan ##

The machine has a mechanical problem.

  • Press and hold image to turn the machine off, and then turn it on again.
  • If the problem continues, contact Brother customer service or your local Brother dealer.

Cannot Scan

The document is too long for 2‑sided scanning.

Press image. For 2-sided scanning, use A4 size paper. Other paper must be within the following size:

Length: 147.3 to 355.6 mm

Width: 105 mm to 215.9 mm

Cartridge Error

The toner cartridge is not installed correctly.

Remove the toner cartridge and drum unit assembly for the colour that is indicated on the LCD. Take out the toner cartridge, and put it back into the drum unit again. Install the toner cartridge and drum unit assembly back in the machine.

If the problem continues, contact Brother customer service or your local Brother dealer.

Comm.Error

Poor telephone line quality caused a communication error.

Send the fax again or connect the machine to another telephone line. If the problem continues, contact the telephone company and ask them to check your telephone line.

Condensation

Condensation may have formed inside the machine after a room temperature change.

Leave the machine turned on. Wait for 30 minutes with the top cover in the open position. Then turn off the machine and close the cover. Turn it on again.

Cooling Down

The temperature inside the machine is too high. The machine pauses its current print job and goes into cooling down mode.

Wait until the machine has finished cooling down. Make sure all vents on the machine are clear of obstructions.

When the machine has cooled down, it will resume printing.

Cover is Open

The top cover is not completely closed.

Open and then firmly close the top cover of the machine.

The fuser cover is not completely closed.

Close the fuser cover located under the back cover of the machine.

Cover is Open.

The ADF cover is not completely closed.

Close the ADF cover.

Disconnected

The other person or other person's fax machine stopped the call.

Try to send or receive again.

If calls are stopped repeatedly and you are using a VoIP (Voice over IP) system, try changing the Compatibility to Basic (for VoIP).

Document Jam

The document was not inserted or fed correctly, or the document scanned from the ADF was too long.

Remove the jammed paper from the ADF unit.

Clear any debris or scraps of paper from the ADF unit paper path.

Press image.

DR Mode in Use

(Except New Zealand)

The machine is set to Distinctive Ring mode. You cannot change the Receive Mode from Manual to another mode.

Set Distinctive Ring to Off.

Drum !

The corona wires on the drum unit must be cleaned.

Clean the corona wires on the drum unit.

image

See Related Information: Clean the Corona Wires.

If the problem continues, replace the drum unit with a new one.

Drum Stop

It is time to replace the drum unit.

Replace the drum unit.

See Related Information: Replace the Drum Unit.

FaxAbility On

(For New Zealand)

The machine is set to Faxability mode. You can not change the Receive Mode from Manual to another mode.

Set FaxAbility to Off.

Jam 2-sided

The paper is jammed in the 2-sided tray or inside the back cover. Remove the 2-sided tray and open the back cover to pull out all jammed paper.

Jam Inside

The paper is jammed inside the machine.

Open the top cover, remove the toner cartridge and drum unit assemblies, and gently remove the jammed paper. Reinstall the toner cartridge and drum unit assemblies into the machine. Close the top cover.

Jam Manual Feed

The paper is jammed in the manual feed slot of the machine.

Gently remove the jammed paper from in and around the manual feed slot. Reload the paper into the manual feed slot, and then press Retry.

Jam MP Tray

The paper is jammed in the MP tray.

Gently remove the jammed paper from in and around the MP tray. Reload the paper and press Retry.

Jam Rear

The paper is jammed in the back of the machine.

Open the fuser cover and gently remove the jammed paper. Close the fuser cover. If the error message remains, press Retry.

Jam Tray 1

Jam Tray 2

The paper is jammed in the indicated paper tray.

Pull out the paper tray and gently remove all jammed paper as shown in the animation on the LCD.

Limit Exceeded

The print limit set in Secure Function Lock 3.0 was reached.

Ask your administrator to check your Secure Function Lock Settings.

Manual Feed

Manual was selected as the paper source in the printer driver, but there is no paper in the manual feed slot.

Place paper in the manual feed slot.

Media Type Mismatch

The media type specified in the printer driver differs from the paper type specified in the machine's menu.

Load the correct type of paper in the tray indicated on the LCD, and then select the correct media type in the Paper Type setting on the machine.

No Belt Unit

The belt unit is not installed or not installed correctly.

Reinstall the belt unit.

No Drum Unit

The drum unit is not installed correctly.

Reinstall the toner cartridge and drum unit assembly.

See Related Information: Replace the Drum Unit.

No HUB Support

A USB hub device is connected to the USB host connector.

Disconnect the USB hub device from the USB host connector.

No Paper MP Tray

The MP tray is out of paper, or paper is not loaded correctly in the MP tray.

Do one of the following:

  • Refill paper in the MP tray. Make sure the paper guides are set to the correct size.
  • If paper is in the MP tray, remove it and load it again. Make sure the paper guides are set to the correct size.

No Paper Tray1

No Paper Tray2

The machine failed to feed paper from the indicated paper tray.

Do one of the following:

  • Refill paper in the paper tray indicated on the LCD. Make sure the paper guides are set to the correct size.
  • If paper is in the tray, remove it and load it again. Make sure the paper guides are set to the correct size.
  • Do not overfill the paper tray.

No Paper

The machine is out of paper, or paper is not loaded correctly in the paper tray.

  • Refill paper in the paper tray. Make sure the paper guides are set to the correct size.
  • If paper is in the tray, remove it and load it again. Make sure the paper guides are set to the correct size.
  • Do not overfill the paper tray.

No Toner

The toner cartridge is not installed or not installed correctly.

Remove the toner cartridge and drum unit assembly. Remove the toner cartridge from the drum unit, and reinstall the toner cartridge back into the drum unit. Reinstall the toner cartridge and drum unit assembly back in the machine. If the problem continues, replace the toner cartridge.

No Tray T1

No Tray T2

The paper tray is not installed or not installed correctly.

Reinstall the paper tray indicated on the LCD.

No Waste Toner

The waste toner box is not installed or not installed correctly.

Reinstall the waste toner box.

Out of Fax Memory

The machine's fax memory is full.

If you are using the Fax Preview function, delete unwanted received fax data.

If you are using the Memory Receive function and are not using the Fax Preview function, print received fax data.

See Related Information: Print a Fax Stored in the Machine's Memory.

Out of Memory

The machine's memory is full.

If a fax-sending or copy operation is in progress, do one of the following:
  • Press Send Now to send the pages scanned so far.
  • Press Partial Print to copy the pages scanned so far.
  • Press Quit or image and wait until the other operations that are in progress finish, and then try again.
If a scan operation is in progress, do one of the following:
  • Split the document into multiple parts.
  • Reduce the Resolution.
  • Reduce the File Size.
  • Select the high compression PDF file type.
  • Clear faxes from the memory.

If a print operation is in progress, press image and reduce the print resolution.

Print Data Full

The machine’s memory is full.

Press image and delete the previously stored secure print data.

Registration

Registration failed.

  • Press and hold down image to turn the machine off. Wait a few seconds, and then turn it on again. Perform the colour correction again using the LCD.

  • Install a new belt unit.

  • If the problem continues, contact Brother customer service or your local Brother dealer.

Replace Toner

The toner cartridge is at the end of its life. The machine stops all print operations.

While memory is available, faxes are stored in the memory.

Replace the toner cartridge for the colour indicated on the LCD.

See Related Information: Replace the Toner Cartridge.

Replace WT Box

It is time to replace the waste toner box.

Replace the waste toner box with a new one.

See Related Information: Replace the Waste Toner Box.

Self-Diagnostic

The temperature of the fuser unit does not rise to a specified temperature within the specified time.

Press and hold image to turn the machine off, wait a few seconds, and then turn it on again. Leave the machine idle for 15 minutes with the power on.

The fuser unit is too hot.

Size Error 2-sided

The paper size specified in the machine's paper size setting is not available for automatic 2-sided printing.

Press image (if required).

Load the correct size of paper in the tray and set the tray for that paper size.

Choose a paper size supported by 2-sided printing.

Paper sizes available for automatic 2-sided printing are Letter, Legal, Mexico Legal, India Legal, and Folio. (For Philippines)

Paper size available for automatic 2-sided printing is A4. (Except for Philippines)

The paper in the tray is not the correct size and is not available for automatic 2-sided printing.

Size Error

The paper size defined in the printer driver is not supported by the defined tray.

Choose a paper size supported by the defined tray.

Size Mismatch

The paper in the tray is not the correct size.

Load the correct size of paper in the tray and set the size of paper for the tray.

Storage Full

The machine's memory does not have enough free space to store secure print data.

Press image and delete the previously stored secure print data.

Supplies

Belt End Soon

The belt unit is near the end of its life.

Order a new belt unit before the LCD displays Replace Belt.

Supplies

Drum End Soon

The drum unit is near the end of its life.

Order a new drum unit before the LCD displays Replace Drum.

Supplies

Replace Belt

It is time to replace the belt unit.

Replace the belt unit with a new one.

See Related Information: Replace the Belt Unit.

Supplies

Replace Drum

It is time to replace the drum unit.

Replace the drum unit for the colour indicated on the LCD.

If this message is displayed even after replacing the drum unit with new one, the drum unit counter was not reset.

Reset the drum unit counter.

See Related Information: Replace the Drum Unit.

Supplies

Toner Low X

(X indicates the toner cartridge or drum unit colour that is near the end of its life. BK=Black, C=Cyan, M=Magenta, Y=Yellow.)

If the LCD displays this message, you can still print. The toner cartridge is near the end of its life.

Order a new toner cartridge before the LCD displays Replace Toner.

Supplies

WT Box End Soon

The waste toner box is almost full.

Order a new waste toner box before the LCD displays Replace WT Box.

Toner Error

One or more toner cartridges are not installed or not installed correctly.

Pull out the drum units. Remove all the toner cartridges, and then put them back into the drum units.

Too Many Trays

The number of installed Optional Trays exceeds the maximum number.

Reduce the number of Optional Trays.

Touchscreen Initialisation Failed

The touchscreen was pressed before the power on initialisation was completed.

Make sure nothing is touching the touchscreen.

Debris may be stuck between the lower part of the touchscreen and its frame.

Insert a piece of stiff paper between the lower part of the touchscreen and its frame and slide it back and forth to push out any debris.

Unusable Device

Remove the Device. Turn the power off and back on again.

A defective USB device or a high power consumption USB device has been connected to the USB direct interface.

  • Unplug the device from the USB direct interface.

  • Press and hold image to turn the machine off, and then turn it on again.

Unusable Device

An unsupported USB device has been connected to the USB host connector.

Unplug the device from the USB host connector.

Wrong Paper Size MP

Wrong Paper Size T1

Wrong Paper Size T2

The specified tray ran out of paper during copying and the machine could not feed the same size paper from the next priority tray.

Refill the paper in the paper tray.

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